Customer service • allen tx
NETS International, a leading provider of telecommunications and IT solutions, is seeking a dedicated and professional.Customer Service Representative.With over four decades of expertise, our organ... Show more
NETS International, a leading provider of telecommunications and IT solutions, is seeking a dedicated and professional.Customer Service Representative.With over four decades of expertise, our organ... Show more
POSITION SUMMARY: <br>The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternat... Show more
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This position is responsible for the creative workflow process for cashiering, handling product returns, performing basic cash office functions, and providing every customer with an exceptional sho... Show more
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Perform duties as front-end manager.Job Description - Requirements.Excellent Customer Service Skills.If you meet these requirements and are interested in being a vital part of our management team, ... Show more
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Recognizes and meets customer expectations of service and professionalism and creates a high level of customer satisfaction and trust.Continually display a courteous and helpful level of enthusiasm... Show more
We’re looking for people who love serving customers, have experience in the restaurant industry and who want to be a part of the largest restaurant company in the world! If you want to build a grea... Show more
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This full-time position offers flexible work hours and ample opportunities for advancement into management roles.You will work remotely to serve clients and offer valuable advice and protection to ... Show more
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Store 2741565: 7040 W Spring Creek Pkwy, Plano, Texas 75024.Customer Service Representative.We want you to join our team as a Customer Service Representative.If you have the desire to be challenged... Show more
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Do you love interacting with people? Are you enthusiastic about helping others and taking the lead? If so our, Lead Customer Service Associate at ZIPS Car Wash located at 6102 Stacy Road, McKinney,... Show more
BH Customer Service Supervisor.Hourly Position Type Full Time Education Level 4 Year Degree.The BH Customer Service Supervisor oversees assigned customer service representative team in serving indi... Show more
Customer Service Associate that will be the liaison between our company and its current and potential customers.The successful candidate will be able to accept ownership for effectively solving cus... Show more
The average salary range is between $ 26,465 and $ 39,975 year , with the average salary hovering around $ 31,200 year .
The average salary range is between $ 27,316 and $ 41,926 year , with the average salary hovering around $ 31,943 year .
Job Overview
NETS International, a leading provider of telecommunications and IT solutions, is seeking a dedicated and professional Customer Service Representative to join our team. With over four decades of expertise, our organisation delivers customized solutions across various industries, and our commitment to customer satisfaction is paramount. This remote full-time role is an excellent opportunity for an individual passionate about providing exceptional support and representing the high standards of NETS International. The successful candidate will be the first point of contact for our clients, playing a crucial role in ensuring a positive customer experience.
The offered salary for this position is between $16.38 and $27.90 USD per hour, commensurate with experience and qualifications.
Responsibilities
As a Customer Service Representative, you will be responsible for a wide range of duties focused on client support and satisfaction. Your primary responsibilities will include:
* Responding to customer enquiries promptly and professionally via phone, email, and digital platforms.
* Providing accurate information regarding our company's telecommunications and IT solutions.
* Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, and explaining the best solution to solve the issue.
* Maintaining detailed records of customer interactions, transactions, comments, and complaints within our CRM system.
* Collaborating with internal teams, including technical support and sales, to ensure complex customer issues are resolved efficiently.
* Processing orders, forms, applications, and requests from clients.
* Following established communication procedures, guidelines, and policies to ensure a consistent service standard.
* Identifying and assessing customers’ needs to achieve satisfaction and build sustainable relationships of trust.
Qualifications
We are looking for a candidate with a strong background in customer service and excellent interpersonal skills. The ideal qualifications include:
* Proven experience in a customer support role or a similar client-facing position.
* Exceptional communication and active listening skills, with a professional and courteous telephone manner.
* Strong problem-solving abilities and a talent for de-escalating situations.
* Proficiency in using computers and familiarity with CRM systems is highly desirable.
* Experience within the telecommunications or IT industry would be a significant advantage.
* Ability to multi-task, prioritise, and manage time effectively in a fast-paced environment.
* A strong work ethic and the ability to work both independently and as part of a team.
