Customer support manager Jobs in Naperville, IL

Your Job Molex is seeking a Customer Success Manager to serve as the primary integrator between the customer and the internal Molex organization, ensuring that customer demand is translated into coordinated execution across engineering, supply chain, manufacturing, and commercial teams. This role is responsible for protecting customer trust by anticipating risks, aligning internal teams, and ensuring commitments are met.
The Customer Success Manager deeply understands both the customer's organization and Molex's internal operating systems, enabling them to proactively navigate challenges, surface risks early, and coordinate solutions before issues impact the customer experience. The Customer Success Manager operates across functions and partners closely with Sales, Program Management, Customer Service, Engineering, and Plant Operations to ensure reliable delivery and transparent communication as Molex scales. Location : This is an onsite role based at our headquarters in Lisle, IL. Our Team Molex is a leading global supplier of innovative electronic solutions that create value for our customers and society.
We are committed to improving people's lives and making the world a better place. What You Will Do * Serve as a trusted point of contact for strategic customers. * Develop deep understanding of the customer's organization, priorities, and decision processes. * Ensure alignment between customer expectations and Molex capabilities. * Navigate internal Molex systems to coordinate responses and actions across sales, engineering, supply chain, manufacturing, and customer service * Ensure information flows effectively across teams supporting the customer. * Monitor indicators that commitments may be at risk, including delivery timelines, quality issues, data accuracy, inventory availability, and response time expectations * Anticipate forecast needs and partner with Product Line Management to ensure customer satisfaction * Surface risks early and coordinate mitigation plans. * Ensure customer commitments are translated into clear internal actions. * Coordinate responses to customer requests and technical inquiries. * Track follow-through across internal teams. * Escalate issues proactively when risks emerge. * Ensure the right leaders and teams are engaged before issues impact the customer. * Maintain transparency and clear communication throughout issue resolution. * Ensure customers receive consistent, high-quality engagement and support. * Anticipate issues that could affect customer trust, including missed ship dates, quote misalignment, quality concerns, and communication gaps Who You Are (Basic Qualifications) * Bachelor's degree in Business, Engineering, Communications, or a related field * 5+ years of experience in a customer success, technical account management, program management, or related role * Experience supporting complex customer accounts or programs * Experience in a customer-facing role * Experience working with cross-functional technical or operations teams * Experience in a manufacturing, engineering, new product development, or supply chain environment * Experience operating in an ambiguous, dynamic, and frequently changing work environment * Strong analytical and problem-solving capabilities What Will Put You Ahead * Familiarity with ERP/PLM systems (SAP, Teamcenter, etc.) * Experience with VMI * Experience leveraging AI for efficiency and productivity * Experience supporting global customers * Experience working with Tier-1 hyperscale customers For this role, we anticipate paying $120,000 - $150,000 per year.
This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs.
This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions.
Any compensation range provided for a role is an estimate determined by available market data.
The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.
If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds.
We are Military Ready and Second Chance employers.
Learn more about our hiring philosophy here . Who We Are At Koch, employees are empowered to do what they do best to make life better.
Learn how our business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives.
We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most.
Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance.
Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.
If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs.
We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status.
Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test.
This employer uses E-Verify.
Please click here for additional information.
(For Illinois E-Verify information click here , aquí , or tu ). #LI-MS6 #on-site