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Customer support manager Jobs in Orlando, FL

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Customer support manager • orlando fl

Last updated: 1 day ago

Automation Controls, Customer Support

Rockwell AutomationOrlando, FL, US
Full-time

The Automation Controls, Customer Support professional*** ***is an important member of our customer support team and interfaces with engineering, sales, services management, product groups, and aut... Show more

Manager, Client Support

Outcomes Operating, Inc.Orlando, FL, United States
Full-time

As a Manager of Client Support your focus will be on managing specific Client Support Team Leads and Subject Matter expert teams.You will be responsible for the success of your team's client experi... Show more

Customer Support Specialist

Biller GenieOrlando, FL, US
Full-time
Quick Apply

Customer Support Specialist (Entry-Level) Orlando, FL (On-Site – 5 Days/Week) Must have:.B2B customer service experience (retail, hospitality, call center, or SaaS) to be considered.Biller Ge... Show more

Strategic Customer Success Manager

OneRailOrlando, FL, US
$102,000.00 yearly
Full-time
Quick Apply

Enterprise Solution Delivery Reports to: Sr.Director, Client Strategy Location:.Overview OneRail is a leading final-mile delivery orchestration platform.Our technology connects shippers to a nation... Show more

Customer Success Manager

Humata HealthWinter Park, FL, United States
Full-time

Customer Success Manager (CSM).Customer Success Manager (CSM) to join our team.As a CSM, you will play a pivotal role in ensuring the success and satisfaction of our provider customers by serving a... Show more

Customer Success Manager

Worth AIOrlando, FL, United States
Full-time

Worth, the AI-powered SMB onboarding, underwriting, and decisioning platform for financial institutions, is on the lookout for a dedicated Customer Success Manager who is passionate about helping c... Show more

Tax Preparation Support Manager

Jackson Hewitt - 3571Orlando, FL, US
$50,000.00 yearly
Full-time +1

Our Jackson Hewitt franchise is looking for a driven and detail-oriented Tax Preparation Support Manager to join our team in central Florida! In this leadership role, you'll play a key part in guid... Show more

Customer Support Travel Agent

Vacation AdvertiserOrlando, FL, US
Full-time
Quick Apply

Customer Service & Travel Support Specialist  Location:.Washington DC, Maryland, Virginia (Remote) Are you looking for a flexible opportunity that allows you to work from home, learn valua... Show more

Problem Support Manager

MicroTechOrlando, FL, United States
Full-time

MicroTech is currently seeking a Problem Support Manager to support the Customs and Border Protection (CBP) in Orlando, FL.This position is contingent upon award, one that will offer you the opport... Show more

Customer Success Manager

Amadeus IT Group S.AMaitland, FL, United States
Full-time

The Customer Success Manager (CSM) is responsible for managing small & medium customer(s) & empowering them to unlock the most value of Amadeus solutions for higher return on their investment and b... Show more

Manager Customer Advocacy II

Marriott Vacations WorldwideOrlando, FL, United States
Full-time

As a member of the professional staff, contributes specialized knowledge and skill in a discipline area to support team and/or department business objectives.Generally, works under limited supervis... Show more

Manager, Planning Council Support

Heart of Florida United WayOrlando, FL, United States
Full-time

Planning Council Support Team Lead.Oversee the operations of the Planning Council Support, ensuring compliance with policies, facilitating meetings, and maintaining accurate records.Lead strategic ... Show more

Client & Customer Support Specialist

Integro Professional Services, LLCOrlando, FL, US
Full-time
Quick Apply

We are a fast-growing company looking to expand our team with individuals who have exceptional character, a passion for delivering results, and a commitment to career growth.If this sounds like you... Show more

Customer Support Representative – Travel & Accommodations

Destination CareersOrlando, Florida, United States, 32801
$45,000.00 yearly
Full-time +1

Customer Support Representative Travel & Accommodations.Work From Home | Flexible Hours.We’re seeking customer-focused individuals to support clients with travel accommodation bookings.In this rem... Show more

Manager, Decision Support

Cook SystemsOrlando, FL, United States
Full-time

Launch Your Career with Cook Systems.Since 1990, Cook Systemsa certified veteran-owned IT consulting firmhas been helping businesses and professionals grow through innovation, integrity, and invest... Show more

Regional Sales Support Manager

Southern Home Services GroupMaitland, FL, US
Full-time
Quick Apply

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States.We are seeking business leaders to join our growi... Show more

Manager, Airport Customer Operations

American Airlines GroupOrlando, FL, United States
Full-time

Manager, Airport Customer Operations.Location: Orlando Intl Apt (MCO-TRML) Cities: Orlando - FL Requisition ID: 87387 This job will continue to be posted until at least 8/14/2026.If interested, ple... Show more

Remote Customer Support - Medical Transportation Client

Arise Virtual SolutionsOrlando, Florida
Remote
Full-time

Work From Home: Support a Medical Transportation Client Through the Arise® Platform.Interested in earning extra income without leaving your home? The Arise® Platform connects you with remote custom... Show more

 • Promoted

Customer Success Manager

KaseyaOrlando, FL, United States
Full-time

Kaseya is the leading provider of AI-powered IT management and cybersecurity software, serving Managed Service Providers (MSPs) and internal IT organizations worldwide.Our comprehensive platform he... Show more

Tax Preparation Support Manager

Jackson HewittOrlando, FL, United States
$50,000.00 yearly
Temporary

Tax Preparation Support Manager.Our Jackson Hewitt franchise is looking for a driven and detail-oriented Tax Preparation Support Manager to join our team in central Florida! In this leadership role... Show more

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Automation Controls, Customer Support

Automation Controls, Customer Support

Rockwell AutomationOrlando, FL, US
30+ days ago
Job type
  • Full-time
Job description

The Automation Controls, Customer Support professional*** ***is an important member of our customer support team and interfaces with engineering, sales, services management, product groups, and authorized distributors. You will assist the embedded Rockwell engineering team and may also be in the rotation for back up on call support. Additionally, you will assist with parts management and provide back up support for the Program Manager. You will report directly to the Rockwell Program Manager and work onsite at the customer site in Orlando, FL.

Your Responsibilities:

  • On-Site support and troubleshooting of product-level issues on Rockwell Automation (RA) technologies (PLCs, HMI, VFDs & other motor control components)
  • Assist the customer to maintain control system health (firmware updates, OS patching, program backups, etc.)
  • Support the on-site engineering team with small project execution involving PLC, HMI and VFD migrations/conversions
  • Handle repair management for Allen Bradley Components
  • Coordinate and process repair transactions, while managing repair orders to ensure required turnaround times are met
  • Provide live tracking for all assets repaired or managed
  • Make recommendations based on inventory levels, failure trends, repair history trends, pricing considerations and obsolescence management
  • Provide daily reporting and data analysis by gathering product data from customer ERP systems and RA tracking software
  • Make component lifecycle mitigation recommendations
  • Develop SOP's associated with the repair process
  • Identify process improvements regarding the MRO/repair process with focus on site reliability
  • Develop relationships with the main customer partners to identify the customer's goals. Create program metric reports using RA software and other tools that meet customer requirements
  • You will be responsible for communication between the customer account and management, RA sales and distributors and RA Product Management to ensure that required information is provided
  • Maintain customer automation installed base data and network infrastructure
  • Occasionally will work nights and weekends

The Essentials - You Will Have:

  • Bachelor's degree
  • Legal authorization to work in the U.S. We will not sponsor individuals for employment visas, now or in the future for this job opening.

The Preferred - You Might Also Have:

  • 5+ years of relevant experience
  • Bachelor's degree in a Technology Field, Business Administration, Supply Chain Management, Finance or similar
  • Strong problem-solving and commercial skills
  • Basic knowledge of storeroom operations, logistics, purchasing, maintenance, and order management
  • Experience with Microsoft Word, Excel and PowerPoint
  • Create and lead presentations for the client and partners
  • Experience assessing severity of support requests and escalate based on severity
  • Experience working within an ERP system software environment
  • Familiarity working with SAP, Microsoft DDS, and Power BI

What We Offer:

  • Health Insurance including Medical, Dental and Vision
  • 401k
  • Paid Time off
  • Parental and Caregiver Leave
  • Flexible Work Schedule where you will work with your manager to enjoy a work schedule that can be flexible with your personal life.
  • To learn more about our benefits package, please visit at www.raquickfind.com.

At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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