Data visualization • billings mt
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question.Projects span hardware deployment, structured cab... Show more
WWC's team of Professional Land Surveyors have extensive experience in determination of property boundaries, writing legal descriptions, performing ALTA/NSPS surveys, changes to water rights, condu... Show more
Trenchless Geotechnical Team Lead.At HDR, our employee-owners are fully engaged in creating a welcoming environment where each of us is valued and respected, a place where everyone is empowered to ... Show more
Our Billings, Montana office is currently seeking an experienced Staff Accountant.Under the supervision of the Chief Financial Officer, the Staff Accountant handles various accounting functions for... Show more
Teacher Learning Hub Coordinator.The Standards Instruction & Professional Learning (SIPL) team is committed to providing high-quality, evidence-based, and sustained professional learning that empow... Show more
Responsible for placing safety as #1 priority in day to day work routine for self and others.Provides leadership and direction to the corrosion engineering personnel and projects to ensure the Comp... Show more
Data-Video Generalist (US-based).IMU (Inertial Measurement Unit).AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across d... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowledge across domains such as finance, healthcare, STEM engineering, and more.AI... Show more
At Workada, we're not just labeling data, we're helping improve the technology people use every day.Our work creates the examples and feedback that make advanced systems more accurate, consistent, ... Show more
Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of bet... Show more
Under the supervision of the Chief Financial Officer, the Staff Accountant handles various accounting functions for the firm, as well as provides back-up support in the areas of Accounts Payable an... Show more
Investment Strategy & Advisory.Predictive Analytics & Visualization.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowled... Show more
Formulary Management Pharmacist – Influence Therapy Access at Scale | Hybrid/Remote Friendly.Shape which medications patients can access by evaluating new drugs, analyzing clinical and economic dat... Show more
Essential Duties and Responsibilities: - Perform hands-on data analysis and modeling with huge data sets.Apply data mining, NLP, and machine learning (both supervised and unsupervised) to im... Show more
At Jacobs, we're challenging today to reinvent tomorrow by solving the world's most critical problems for thriving cities, resilient environments, mission-critical outcomes, operational advancement... Show more
Responsible for the dispatch of transportation equipment in accordance with the Linehaul plan.Adheres to Linehaul schedules and supports efforts to maximize capacity, minimize partial trailer loads... Show more
DataAnnotation is committed to creating high-quality AI.Enjoy the flexibility of remote work and the freedom to set your own schedule.This is an opportunity to work with us as an independent contra... Show more
Established in 2012, Seek Now captures robust property data to meet the needs of customers across the insurance and real estate industries.With more than 2 million property inspections completed to... Show more
The average salary range is between $ 82,499 and $ 153,216 year , with the average salary hovering around $ 105,000 year .
Why This Role Exists
Clients need a single point of contact who actually understands hardware, not just a relationship manager who has to relay every technical question
Projects span hardware deployment, structured cabling, power/cooling, and remote hands — someone has to own the full picture
Tickets get lost between technical and commercial teams — this role closes that gap
We are scaling and need a manager who can build process while staying hands-on with clients
Key Responsibilities
Client Ownership
Act as the primary technical point of contact for assigned client accounts throughout the project lifecycle
Lead client onboarding, scoping calls, and technical review meetings
Translate client requirements into actionable work orders and internal tickets
Manage SLA commitments, report on delivery status, and handle escalations directly — without requiring handoffs
Build long-term relationships that reduce churn and increase account expansion
Project & Ticket Management
Own the full ticket lifecycle in Jira, ServiceNow, or equivalent ITSM platform
Create, assign, prioritize, and close tickets with clear documentation at every stage
Track multi-workstream projects across planning, procurement, deployment, and sign-off
Identify blockers early and coordinate cross-functional resolution without escalating everything upward
Maintain a live project dashboard that clients and internal stakeholders can rely on
Datacenter & Technical Operations
Oversee on-site and remote-hands work: server rack/stack, hardware break-fix, cabling, power, and cooling
Review and validate work orders for technical accuracy before client-facing delivery
Coordinate with vendors and hardware suppliers on procurement, lead times, and RMA logistics
Ensure adherence to datacenter safety, change management, and access protocols
Provide technical guidance to junior technicians and contractors on-site
Budget & Commercial Oversight
Track project budgets, flag overruns, and submit change orders when scope shifts
Review vendor invoices and validate against approved work orders
Assist in preparing quotes and SOWs for new client engagements
Maintain procurement records and ensure contract compliance for hardware and services
Team Management
Manage a team of technicians and/or project coordinators remotely that work onsite.
Set weekly priorities, conduct 1:1s, and run shift/resource planning
Build and maintain SOPs, runbooks, and onboarding materials for repeatable processes
Identify skill gaps and work with leadership on training and hiring plans
Required Qualifications
3+ years of experience in datacenter operations, technical infrastructure, or a closely related field
Direct client-facing experience in a technical role — account management with a technical background, or technical ops with client exposure
Hands-on familiarity with server hardware, structured cabling, power distribution, and remote hands operations
Proficiency with ITSM/project tooling: Jira, ServiceNow, Zendesk, or equivalent
Experience owning project budgets, SOWs, or vendor purchase orders
Proven ability to manage and develop a small technical team
Strong written and verbal communication — you write tickets, emails, and client reports that are clear the first time
Preferred Qualifications
Experience in a managed services, colocation, or cloud infrastructure environment
Familiarity with DCIM tools, asset management systems, or CMDB platforms
Understanding of network fundamentals (IP allocation, VLAN basics, cross-connects)
Exposure to ITIL practices or formal change management processes
Any relevant certifications: CompTIA Server+, CDCP, PMP, ITIL Foundation
