Director of operations Jobs in Syracuse, NY

Director / VP of Operations — Growing Fuel & Convenience Store Brand (Upstate NY)

Be part of something big!

Join a fast-growing fuel & retail brand that’s redefining the modern travel experience.

We’re on a mission to develop 40+ mini travel centers across Upstate New York over the next decade — combining the best in  fuel, convenience and quick-service dining . We’re looking for a results-driven  Director / VP of Operations  to lead our convenience store and fuel operations division with strategic vision, operational excellence, and a passion for growth.

About the Role

As our  Director / VP of Operations , you’ll be the driving force behind our multi-site development expansion throughout Upstate NY — ensuring every location operates with excellence, consistency, and heart. You’ll lead a growing operations team, establish scalable systems, and shape the customer experience that defines our brand. This is a hands-on, strategic leadership role for someone who knows the ins and outs of  fuel retail, convenience store operations, and QSR management .

What You’ll Do

Lead Growth :  Play a key role in overseeing operational infrastructure to support our Upstate NY sites — from launch playbooks to ongoing performance management.

Drive Excellence :  Develop and enforce operational standards across fuel and retail units, ensuring best-in-class efficiency and customer satisfaction.

Empower Teams :  Recruit, train, and inspire location managers and field leaders to deliver consistent, high-performing results.

Optimize Operations :  Manage P&L, streamline processes, and maximize margins through smart merchandising, supply chain partnerships, and technology.

Strategic Execution :  Partner with executive leadership on market expansion, site design, and strategic initiatives.

What We’re Looking For

Proven multi-unit leadership  experience in  fuel retail and convenience store operations  (3-5+ years preferred). Travel Center Management Experience a BIG Plus!

• A  hands-on boots on the ground leadership style  with the ability to mentor, motivate, and develop future leaders.

Proven track record in  budgeting, P&L management, strategic execution and scaling operations

Deep understanding of  fuel supply, retail merchandising, and QSR operations.

Excellent communication and analytical skills with a  data-driven approach to decision-making.

Professional, approachable, and adaptable  — thrives in a fast-moving, growth-oriented environment.

Passion for  exceptional guest service  and maintaining the  highest brand standards.

Why Join Us?

Ground-floor opportunity  to help shape a rapidly expanding brand.

Long-term growth potential  as the company expands regionally.

Collaborative, forward-thinking leadership team  that values innovation and operational excellence.

Ready to lead the charge in expanding Upstate New York’s great travel stop brand?

Apply now and help us deliver an exceptional experience — one stop at a time.