Director of quality Jobs in Peoria, IL

Director of Managed Accounts

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Role Summary:

Customer Solutions Core Region is seeking a Director of Managed Accounts to lead growth for Construction Industries managed accounts across North America. This senior leadership role is responsible for strengthening long-term customer partnerships, driving profitable revenue growth, and delivering integrated, customer-centric solutions across segments.

Leading a team of 1015 experienced Account Managers across the U.S. and Canada, this leader will play a key role in advancing commercial strategy, empowering cross-functional decision-making, and delivering measurable value for customers, dealers, and Caterpillar.

What You Will Do (Job Duties):

• Identify customer needs, business challenges, and growth opportunities; develop holistic enterprise solutions that deliver measurable value.
• Build and sustain strategic, trust-based relationships with key customer, dealer, and Caterpillar stakeholders.
• Partner with dealers and internal teams to expand market opportunities, strengthen account plans, and deliver integrated solutions across segments.
• Make customer-focused decisions that balance responsiveness, risk, and business priorities while ensuring a seamless customer experience.

What You Will Have (Core Skills ):

• Value Selling: Builds trusted customer partnerships by understanding complex business needs and positioning differentiated solutions that deliver measurable value.
• Strategic Thinking and Decision Making: Anticipates market trends, evaluates opportunities and risks, and makes informed decisions that support long-term business growth.
• Negotiating and Influencing: Leads high-impact negotiations, influences decisions across stakeholder groups, and balances customer needs with business priorities.
• Collaboration: Builds alignment across customers, dealers, and internal teams to solve complex challenges and deliver integrated solutions.
• Effective Communication: Communicates clearly and credibly with diverse internal and external audiences to drive engagement, alignment, and results.

Top Candidates Will Have:

• Bachelor's degree or equivalent experience.
• 20+ years of commercial experience, including customer-facing roles, sales growth accountability, and formal leadership responsibilities.
• Strong understanding of the construction industry, Caterpillar products, and the North American market.
• Demonstrated financial acumen and ability to connect commercial strategy to business outcomes.

Additional Information

• Geographical coverage: North America, mostly US
• The role is posted in Peoria IL and Irving TX offices
• Caterpillar requires 5 days per week of onsite work
• Travel: 40 %, mostly domestic
• Relocation assistance is available within the US
• Sponsorship and International relocation support is NOT offered

Summary Pay Range:

$189,080.00 - $283,630.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar.

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*
• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*
• 401(k) savings plans*
• Health Savings Account (HSA)*
• Flexible Spending Accounts (FSAs)*
• Health Lifestyle Programs*
• Employee Assistance Program*
• Voluntary Benefits and Employee Discounts*
• Career Development*
• Incentive bonus*
• Disability benefits
• Life Insurance
• Parental leave
• Adoption benefits
• Tuition Reimbursement

* These benefits also apply to part-time employees