Engineering program manager Jobs in Norman ok
- Promoted
- New!
RESIDENTIAL PROGRAM MANAGER
Hope Housing IncOK, United States
- Promoted
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Falcon TransportationNorman, OK, USRESIDENTIAL PROGRAM MANAGER
Hope Housing IncOK, United States- Full-time
JOB PURPOSE :
HOH, Inc. Community Supports Residential Programs are designed to enable persons receiving services to live as independently as possible in their homes. The Community Supports Program Manager coordinates and manages program operations while ensuring compliance with regulatory requirements.
AGENCY EXPECTATIONS OF EMPLOYEE :
- Monitor and oversee used report outstanding unit requests and assist in follow up.
o Assist PCs in follow up of recovering units and requesting new units / authorizations.
o Work with finance billing clerk in clarifying and correcting authorizations.
o Make recommendations to maintenance for items needing addressed in home or vehicle via MaintainX application.
o Address and follow up with home repairs with home owners when needed.
o Communicate with Program Director when correspondence may be needed with a property owner in regards to repairs that are not addressed.
o Review DDS standards in advance of the annual survey and help prepare homes for QA visits.
o Assist Director in updating and submitting annual QA demographics.
o Assist PCs in setting up QA visits and communicating with QA team.
o Review results of QA surveys to determine and prioritize weak areas to address.
o Coordinate with Director to review surveys each month and determine course of action for items requiring follow-up.
o Develop a tracking report to ensure timeliness in submissions and follow ups.
o Make sure PCs remain active in CCM to submit and review IRs.
o Ensure staff and PCs are trained on latest IR policy.
o Review incidents and assist director in monitoring follow up and trends that may require attention.
o Provide onsite assistance to the program coordinator and assistant program coordinator to address concerns, help in catching up on things that they may be behind on.
o Address concerns from staff and concerns involving staff when needed.
o Review incidents that may require OCA referral.
o Review referrals that are received and assist in follow up that is required.
o Approve expenditures for spending and / or transferring funds from individual client trusts.
o Review expenditures that have gone through the process to ensure the program is following the HOH client trust policy.
o Review the procedures and help determine trends and areas to consider for revisions that improve and streamline the process.
o Assist Director in interviewing and planning for potential new residents transitioning to Home of Hope's residential services.
o Work with the Intake Coordinator to set up required visits and meetings.
o Assist PCs in setting up records and schedules for incoming residents.
o Assist PCs in transition of clients who may be transitioning out of Home of Hope services.
o Assist in ensuring DDS policy is followed for transitions.
o Help PCs with interviews when required.
o Assist in communicating position openings and working with HR and PCs to determine priorities and greatest staffing needs.
o Assist in planning and transition to Therap.
o Assist in training PCs on new software and programs such as Relias, Paylocity, CORE, and others that intersect with the residential program.
o Help in trouble shooting simple issues related to computer equipment and connections in the community homes.
o Assist Director in determining technology needs.
o Serve as back up to the director in their absence.
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