Engineering program manager Jobs in San Mateo, CA

WHAT IS BOX?

Box is the market leader for Cloud Content Management. Our mission is to power how the world works together. Box is partnering with enterprise organizations to accelerate their digital transformation by creating a single platform for secure content management, collaboration and workflow. We have an amazing opportunity to further establish ourselves as leaders in the space, and we need strong advocates to help us achieve that goal. By joining Box, you will have the unique opportunity to help capture a majority of this developing market and define what content management looks like for the digital enterprise. Today, Box powers 100,000+ businesses, including many top Fortune 500 companies who trust our secure collaboration platform to manage the entire content lifecycle.

WHY BOX NEEDS YOU

The Cloud Engineering organization provides is the enabler for our service owners . As part of the charter, the Telemetry team is responsible for providing telemetry tools (metrics, distributed tracing and Real User Monitoring), the data pipelines and the overall experience enabling Box engineers. The Telemetry team also helps educate product, infrastructure, and systems teams on how to appropriately monitor features and services they own, provide visualizations for monitoring distributed systems, give guidance for reducing operational overhead, and supports the delivery of unmatched availability to our customers.

We need a leader with the experience of having designed, operated, and implemented telemetry frameworks at a very large scale, and well versed in the operation of scaled architectures. You should have deep operational knowledge of distributed systems and how to avoid limitations through innovative design.

From collecting telemetry data to making system health visible, your team will empower engineers, and executives to use data to improve the health of our systems and the experience of our customers.

WHAT YOU'LL DO

• Champion adoption of best-in-class Telemetry tools (Prometheus, Chronosphere, OTEL, SignalFx) for engineering teams.
• Provide guidance for metrics & APM tooling, monitoring & alerting, and distributed tracing.
• Architect scalable frameworks for efficient Telemetry adoption and infrastructure handling billions of metrics daily and millions of transactions per minute.
• Collaborate with product teams to define the Telemetry platform roadmap aligned with business objectives.
• Lead technical design discussions within and across teams to ensure building the right Telemetry systems.
• Cultivate a culture of Telemetry excellence and best practices across Box.

WHO YOU ARE

• 3+ years of experience managing and leading telemetry/data engineering teams
• Experience growing and managing diverse, talented, global engineering teams.
• You act like an owner and strive to do work you're proud of, both technically and in your team interactions.
• You are able to inspire other people to work with you, and you enjoy mentoring and coaching others.
• Expertise building strong relationships within and across peer teams that foster deep engagement and delivering key technologies.
• Passionate about solving hard problems using data-driven solutions.
• You take a Product-centric approach to everything you build, ensuring availability, performance, user experience and security are core components.
• Experience translating business needs into engineering opportunities focused on scale, performance, reliability, efficiency, and product velocity.

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 2 days per week, with a focus on Tuesdays and Thursdays. Your Recruiter will share more about how we work and company culture during the hiring process.

Head-over-heels about this role — but not sure you meet all the requirements? Apply anyway! Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Box, we take a big-picture approach to hiring that fosters authenticity, diversity, and inclusion. If you're passionate about this opportunity, chances are, you shine pretty bright.

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience. Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance. The Fair Chance Ordinance is provided .

Notice to applicants in San Francisco: Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance. The Fair Chance Ordinance is provided .

For details on how we protect your information when you apply, please see our If you are a California-resident, please read our California Applicant & Candidate Privacy Notice .

Box is committed to fair and equitable compensation practices. Actual base salary (or OTE if commissionable role) is dependent upon factors such as: knowledge, skill level, experience, and work location. This role is also eligible for equity and benefits. For more information on benefits, check out our and additional . In accordance with OFCCP compliance, here is the . United States Pay Range$204,500—$255,500 USD