Help desk manager • philadelphia pa
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/... Show more
Emprime is seeking a reliable and professional Concierge to support residents and guests during evening and overnight hours.The Concierge will serve as the first point of contact, providing excelle... Show more
Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Potential career path: Front Office Manager Rooms Division Manag... Show more
Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences.As a Fortune 50 leader, we set the pace in a variety of ... Show more
Landmark Hospitality is currently looking for a Front Desk Agent to join our team!.Landmark Hospitality, owner and operator of upscale event spaces, is launching their most premiere ... Show more
Rosemont Care & Rehabilitation Center -.Welcomes visitors by greeting them, in person or on the telephone.Answering or referring inquiries.Directs visitors by maintaining employee and department di... Show more
You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because you know you are about to change lives! High-five your team and get ready to move quickly! Comb... Show more
Manager, Front Desk - Movement Fishtown.This position is based at Movement Fishtown.At Movement, our core values of growth, connection, and integrity are at the heart of everything we do.We're not ... Show more
As the face of our hotel, the Shuttle Driver provides safe, punctual, and friendly transportation for guests to and from local destinations (including PHL Airport and nearby attractions).You will e... Show more
Join as a Medical Front Desk professional, where you will be the welcoming face of our healthcare team.This role is perfect for individuals who are passionate about providing exceptional customer s... Show more
Service Desk /Help Desk Technician.Provide Level-1 and Level-2 remote support for desktops, laptops, printers, servers other computer related devices.When necessary provide on-site support.Ensure p... Show more
Level 1/2 Help Desk Admin - End User Support.Job Location: Philadelphia, PA (remote possible).Full time position- Wednesday-Sunday Shift.Contour Data Solutions is looking for a person wanting to ma... Show more
At Aimbridge Hospitality, we're all about creating standout guest experiencesand as our Front Desk Manager OEM, you'll be leading the charge.You'll keep the front office running like a well-oiled m... Show more
We're currently looking for individuals across the country to take part in online market research, including remote focus groups, product trials, and consumer studies.Earn up to $750 a week in your... Show more
Manage front desk operations to ensure staff meets company operational standards while providing the highest level of guest service.Front Office Manager Rooms Division Manager Assistant General M... Show more
Senior Manager Of The Procure-to-Pay (P2P) Service Desk.Comcast brings together the best in media and technology.We drive innovation to create the world's best entertainment and online experiences.... Show more
Bryn Mawr is looking for an Estimator with Mitigation experience.The ideal candidate will have estimating and a mitigation background.Must have experience writing Xactimate estimates.This position ... Show more
Front Desk Manager / General Manager.The Front Desk Agent is the first point of contact for hotel guests and plays a key role in creating a welcoming and professional guest experience.This position... Show more
Overnight Front Desk Concierge.At Stratton Amenities, we redefine luxury living by providing unparalleled concierge services in upscale apartments and condominiums.Our mission? To craft unforgettab... Show more
The average salary range is between $ 65,000 and $ 75,000 year , with the average salary hovering around $ 69,000 year .
The average salary range is between $ 70,000 and $ 120,000 year , with the average salary hovering around $ 88,561 year .
Be available to work a flexible schedule, including weekends, holidays, and varied shifts.
Maintain complete knowledge of hotel features, room types, rates, room availability, and expected arrivals/departures.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop hotel team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Maintain complete working knowledge of Night Audit procedures and provide training to employees as needed.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Monitor and ensure that all cashiering procedures comply with accounting policies and standards.
Other duties as assigned.
Responsibilities Maintains a high quality of services offered to guests through the management of the functional areas of reservations, registration, bell services, telephone services and guest accounting to always maximize room revenue and maintain established standards and procedures of Shaner and/or franchise. Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.
Qualifications
Minimum 1-3 years of front office management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
