Nurse manager Jobs in Downey, CA

Job Description

Job Description

Clinical Nurse Manager

Behavioral Health Unit

POSITION SUMMARY

Under the direction of the Behavioral Health Nursing Director or Chief Nursing Officer (CNO), the Clinical Nurse Manager of Behavioral Health Services is responsible for providing and managing staff and material resources that are necessary for effective patient care delivery for assigned unit(s). This position has assigned shift responsibility. The Clinical Nurse Manager applies critical reasoning and sound decision making skill sets to ensure patients receive the highest quality of care.

The Clinical Nurse Manager will oversee Behavioral Health Unit (BHU) day-to-day clinical and budgetary operations, lead, develop, and train clinical staff, evaluate and update unit policies, and evaluate and improve clinical procedures to ensure the best care is delivered to Mission Community Hospital patients and families.

In collaboration with the Nursing Director or CNO, the Clinical Nurse Manager will plan, direct, coordinate and evaluate all patient care activities and services to promote clinical excellence. The Clinical Nurse Manager will be accountable for achieving clinical service excellence and unit financial goals; effective human resources management; quality assurance and performance improvement; regulatory compliance; and staff competency and development.  In addition, Clinical Nurse Manager will serve as a leader and role model for staff and will be an active participant in organizational and nursing department decision-making.

MAJOR RESPONSIBILITIES

SERVICE PERFORMANCE

• Greets / acknowledges customers warmly, with a smile, and immediately when they enter department / unit / area.
• Asks how the customer may be helped with interest and concern.
• Listens attentively, does not interrupt.
• Accepts ownership and takes action to resolve customer needs and / or concerns.
• Is attentive and responsive to the expectations of physicians, co-workers and direct reports.
• Accepts constructive criticism and modifies actions accordingly.
• Is generous in acknowledging a job well done.
• Uses words and behaviors that express consideration, concern and respect.
• Facilitates and holds staff accountable for meeting department customer service standards in the performance of duties.
• Utilizes telephone skills effectively as outlined in the Star Service Program.
• Keeps all private information about staff or patients confidential.

SERVICE PERFORMANCE (continued)

VALUE ADDED – INCREASES WORTH OF SERVICE TO MISSION COMMUNITY HOSPITAL

LEADERSHIP

LEADERSHIP (continued)

LEADERSHIP (continued)