Operation specialist Jobs in Washington, DC

Job Description

Job Description

Benefits :

401(k)

Paid time off

Training & development

Dental insurance

Employee discounts

Free uniforms

Health insurance

Vision insurance

Silver Stars Gymnastics

Position Overview :

The Operations Coordinator plays a key role in ensuring the smooth day-to-day operations of the gym. This position combines leadership, administrative, and customer service responsibilities. As well as, overseeing scheduling, staff coordination, and program support while maintaining a positive and efficient environment for staff, clients, and families.

Key Responsibilities

Scheduling & Coordination

• Organize class schedules, staff shifts, meetings, and special events.
• Coordinate staffing needs to ensure smooth daily operations.
• Manage calendars and communicate schedule changes promptly.

Communication & Leadership

• Act as the primary contact between management, staff, parents, and vendors.
• Lead, train, mentor, and support staff to uphold company standards.
• Share updates, feedback, and concerns with leadership to improve operations.

Staff Support & Performance Management

• Assist in hiring, onboarding, and training new team members.
• Provide ongoing performance feedback and support staff development.
• Address performance or disciplinary concerns professionally and promptly.

Customer Service & Sales

• Greet customers and provide excellent front-line service.
• Assist with check-ins, answer questions, and resolve issues quickly.
• Promote company programs and handle sales transactions accurately.

Program & Event Support

• Help plan, organize, and execute events, camps, parties, and new programs.
• Ensure all programs follow safety protocols and curriculum standards.
• Support marketing efforts and community engagement initiatives.

Administrative & Office Management

• Handle phone calls, emails, records, and documentation accurately.
• Maintain organized administrative systems and up-to-date records.
• Manage supplies, track inventory, and place orders cost-effectively.
• Keep the office clean, safe, and welcoming for clients and staff.

Facility & Safety Oversight

• Monitor the facility to ensure a clean, safe, and well-maintained environment.
• Ensure equipment and classrooms meet safety and operational standards.
• Enforce compliance with all company policies and regulations.

Team Collaboration & Flexibility

• Attend team meetings and contribute to planning and goal-setting.
• Support all departments as needed to maintain efficient operations.
• Perform other duties as assigned by management.

Qualifications

• Strong organizational, multitasking, and communication skills.
• Experience in staff supervision, scheduling, and customer service preferred.
• Ability to work in a fast-paced, team-oriented environment.
• Positive attitude, attention to detail, and leadership mindset.
• Minimum Associates degree required

This position works closely with the General Manager to support all operational areas outlined above. It is a full-time role that requires weekend availability. Previous management experience is required, and familiarity with gymnastics or coaching is preferred but not mandatory. If you are a motivated and organized professional who thrives in a dynamic environment, we encourage you to apply. Please include a cover letter with your application for full consideration.