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Last updated: 1 day ago

Contact Center Support Specialist ll, Genesys

Peyton Resource GroupArlington
Permanent +1

Under general direction, the Contact Center Support Engineer II is a mid-level technical role responsible for maintaining, supporting, and enhancing contact center systems across both on-premises a... Show more

Data Scientist

TradeJobsWorkforce76005 Arlington, TX, US
Full-time

Data Scientist Job Duties: Formulates and leads guided, multifaceted analytic studies again... Show more

 • Promoted

Remote Data Scientist

Micro1Grand Prairie, Texas, US
$65.00 hourly
Remote
Full-time

Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to train models and build reliable AI agents th... Show more

 • Promoted

Centering Health and Wellness Specialist (Mobile Health)

Texas Health ResourcesArlington, TX
Full-time

Centering Health and Wellness Specialist (Mobile Health).Bring your passion to Texas Health so we are Better + Together.Based out of Texas Health Dallas and Texas Health Fort Worth.Full-time, Monda... Show more

Remote Macroeconomic Modeling Specialist (EViews)

Micro1Arlington, Texas, US
$35.00 hourly
Remote
Full-time

Macroeconomic Modeling Specialist (EViews).Real-world expertise is turned into training data, evaluations, and feedback loops that improve how models perform.AI labs and enterprises use micro1 to t... Show more

 • Promoted

Remote Network Engineer (with Programming) – Data & AI Systems - AI Trainer ($50-$70 per hour)

MercorBedford, Texas, US
Remote
Full-time

Are you a Level 3 / Tier 3 network support engineer who also enjoys scripting or programming — and is curious about how data powers intelligent systems? Our client is building vertically integrated... Show more

Controls Engineer

Sterling Engineering, Inc.Arlington, TX, US
$175,000.00 yearly
Full-time
Quick Apply

Compensation: Up to $175,000 + Bonus.Industry: Custom Automation | Defense & Energetics.A leading custom automation manufacturer supporting the defense and energetics industries is seeking a Se... Show more

Data Analyst

Butler Aerospace and DefenseGrand Prairie, TX, US
Temporary

Data Analyst Location: Grand Prairie, TX Job ID: #72460 Pay Range: $52-61 an hour 12 Month contract Job Description We are seeking a skilled Data & AI Specialist to design, develop, and deploy data... Show more

 • Promoted

DevSecOps Engineer

PlanIT GroupGrand Prairie, TX
Full-time

We are seeking a highly skilled DevSecOps software developer with secret clearance to join our team.The successful candidate will be responsible for implementing Continuous Integration/Continuous D... Show more

Embedded S/W Engineer

PlanIT GroupGrand Prairie, TX
Full-time

Looking for real-time C/C++ embedded software engineer with at least 5+ years of experience related to Linux/Real-time operating system running on multi-core processors.Candidate must have Secret C... Show more

Director Quality Engineering - Marketing Technology

D.R. HortonArlington, TX
Full-time

Director Quality Engineering - Marketing Technology-2601076.Bachelor’s degree in Computer Science, or related technical field.Ability to apply common sense understanding to carry out instructions f... Show more

Telecommunicator

TradeJobsWorkForce76103 Fort Worth, TX, US
Full-time

Plans network installations by studying technical specifications; preparing an installation schematic.Establishes voice and data networks by programming features; establishing interfaces and integr... Show more

 • Promoted

Embedded Software Engineer

The Structures Company, LLCGrand Prairie, TX
$96.20 hourly
Full-time

Job Description: Looking for real-time C/C++ embedded software engineer with at least 5+ years of experience related to Linux/Real-time operating system running on multi-core processors.Candidate m... Show more

SQL/hadoop Developer - Hybrid

TEKsystemsGrand Prairie, TX, USA
Full-time

Detailed Job Description We are looking for *SQL/Hadoop QA Experts* for Enterprise Complaints Reporting & Analytics India Team.Job Description:* The resource will be primarily working on reques... Show more

Systems Administrator III

Arthur LawrenceArlington, TX
Full-time

Python,Oracle,SQL,Jira,Workday,Alteryx,Workato,MuleSoft,Zapier,CISA,CRISC,PMP.Arthur Lawrence is looking for aSystems Administrator III one of our clients in Arlington, TX.Please find the job descr... Show more

Data Analyst

The Panther GroupGrand Prairie, TX, US
$61.83 hourly
Full-time
Quick Apply

The Panther Group is seeking a Data Analyst / AI Specialist to join a fast-paced, innovative team in Grand Prairie, TX.This role is ideal for someone who enjoys working at the intersection of data ... Show more

Contact Center Support Specialist ll, Genesys

Peyton Resource GroupArlington, TX, US
Permanent +1
Quick Apply

Under general direction, the Contact Center Support Engineer II is a mid-level technical role responsible for maintaining, supporting, and enhancing contact center systems across both on-premises a... Show more

Credit Risk Analyst

Agora Data, Inc.Arlington, TX, United States
$75,000.00 yearly
Full-time

Headquarters - Arlington, TX 76013.Salary/year Position Type Full Time Job Shift Day.We're looking for a motivated and analytically minded Credit Risk Analyst to join our team supporting credit dec... Show more

Controls Engineer - $50.00 - $50.00 / hour

Sterling EngineeringArlington, TX, US
$50.00 hourly
Full-time

Compensation: Up to $175,000 + Bonus.Industry: Custom Automation | Defense & Energetics.A leading custom automation manufacturer supporting the defense and energetics industries is seeking a Se... Show more

Automotive Remote Assisted Programming Technician

LKQ CorporationGrand Prairie, TX
Remote
Full-time

ARE YOU READY TO BE PART OF AN EXCITING TEAM?!?.CONTINUE TO CONTRIBUTE EXCELLENT PERFORMANCE TO YOUR TEAM; YOU COULD BE ELIGIBLE FOR A RETENTION BONUS! UP TO.Increase automotive repairs in the fiel... Show more

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Contact Center Support Specialist ll, Genesys

Contact Center Support Specialist ll, Genesys

Peyton Resource GroupArlington
30+ days ago
Job type
  • Permanent
  • Temporary
Job description

Job Description

Overview
Under general direction, the Contact Center Support Engineer II is a mid-level technical role responsible for maintaining, supporting, and enhancing contact center systems across both on-premises and cloud-based environments.

This position collaborates with cross-functional technical teams, business stakeholders, and digital teams to support system modifications, troubleshooting, and issue resolution within cloud-based application platforms. The engineer works directly with technical teams and end users to identify and resolve system or application issues.

The role may involve interaction with leadership, internal teams, and third-party vendors.
Key Responsibilities
  • Provide intermediate-level technical support for contact center applications
  • Coordinate with vendors on maintenance, upgrades, modifications, and implementations with minimal supervision
  • Partner with development teams and leadership to troubleshoot issues and participate in root cause analysis
  • Identify and implement improvements to customer engagement platforms, including monitoring and alerting enhancements
  • Develop and deploy technical solutions leveraging cloud-native technologies, chatbot platforms, and API-first architectures
  • Maintain and update technical documentation using knowledge management tools
  • Research, evaluate, and recommend system enhancements and emerging technologies
  • Ensure adherence to organizational policies, procedures, and compliance standards
  • Foster a collaborative and productive team environment
Qualifications & Skills
  • Intermediate knowledge of CCaaS platforms and contact center technologies
  • Intermediate understanding of cloud technologies, including Azure and AWS
  • Familiarity with production processes and strategies in contact center environments
  • Knowledge of IT governance best practices and regulatory considerations (financial services experience a plus)
  • Experience working within Agile methodologies
  • Understanding of QA testing practices
  • Proficiency in Microsoft Office, including strong Excel skills for reporting and data analysis
  • Strong interpersonal skills with the ability to work effectively across all organizational levels
  • Excellent written and verbal communication skills
  • Ability to manage tasks independently and meet delivery timelines
  • Experience with data visualization concepts and tools
  • Strong general IT proficiency
  • Intermediate programming skills preferred (Python, PowerShell, SQL, APIs)
Education & Experience
  • 2–4 years of experience designing, deploying, and supporting contact center solutions required
  • High School Diploma or equivalent required
  • Bachelor’s degree in a related field or equivalent work experience preferred