Qa Jobs in New Bedford, MA

Assistant Program Manager

AIS is seeking an Assistant Program Manager to help support the East Coast Fisheries Observer Programs.

Duties/Responsibilities

• Acting as PM when PM is on leave or absent from the area.
• Working with PM and Recruitment Manager to develop and administer the observer Recruitment and Retention Plan and Quality Assurance Plan.
• Helping the Talent Acquisition Team with recruiting tasks when their resources are overextended. This could include but is not limited to reviewing candidates, completing interviews, and participating in the selection committee.
• Ensure that NMFS receives all requisite information for observer candidates within the required timeframes prior to the start of training.
• Interacting with observers to gauge their morale and provide support. This is accomplished through quarterly conversations (at a minimum) with all observers.
• Observer support functions including but not limited to planning social events and assisting observers having difficulty adjusting to the observer lifestyle.
• Assists observers to achieve exemplary data quality. The APM is responsible for following up with observers who are placed on priority, pre-probation, or probationary status to discuss methods for removal from this status. Monitor late data submissions and follow-up with observers to ensure timely submission of data. Implement mitigation measures to reduce late trips when necessary.
• Coordinating observer debriefings when needed. This includes debriefings requested in person as well as six-month debriefings.
• Serve as the primary contact for observers prior to training once an offer letter is signed, during their initial training, and throughout the certification process. This includes calling each trainee after each certification trip to review their performance and ensure data submission expectations are clear and understood.
• Monitor trip clearance times for certification trips and follow-up with NMFS as needed to expedite observers' clearance.
• Serve as chair of the NEFOP Policy Committee.
• Manage the observer mentorship program, including facilitating mentor trainings, checking-in with mentors and mentees, and further developing the program.
• Arrange transportation from ports ranging from Maine to North Carolina, including transporting observers or gear in company vehicle when needed.
• Facilitate logistical operations including booking car rentals, hotels, ferry, and parking.
• Assist with approval of weekly observer timesheets and QA/QC on timesheets done by coordinators.
• Document detailed minutes of NMFS, AIS and industry meetings.
• Expedite receipt of observer expense forms as needed.
• Assist with tracking of data quality bonus and other incentive programs.
• Assist employees with completing their TASS application and obtaining their CAC cards.
• Other administrative and operational duties as needed to address program needs when assigned by the Program Manager
• ODDS call center functions

Minimum Qualifications

• Bachelor's degree with a minimum of 4 years of experience
• Must be a certified observer with good performance track record.
• Strong communication skills
• Experience leading a geographically separated team.
• Experience with recruitment and retention
• Experience supporting NMFS/NOAA

Preferred Qualifications

• Master's degree with a minimum of 6 years of experience.
• Previous Program Management experience
• Financial Management experience

Location: Dartmouth, Massachusetts