Qa manager Jobs in Toledo, OH

Job Description

Job Description

Full-time, employee in Holland, Ohio.

Hybrid role after 60-day orientation period.

Midwest Tape | hoopla

For over 30 years, Midwest Tape has served libraries and their patrons with unparalleled access to the best content available in the media world. Our digital offering, hoopla Digital, combines the media and library expertise of Midwest Tape with the latest in web and mobile technology, delivering an all-in-one experience to the library world. As hoopla continues to grow on a global scale, we are expanding our team.

At Midwest Tape, we know our people are the reason for our success. We value our employees and believe in empowering them to help them thrive. We offer competitive pay and benefits, a healthy work / life balance, and appreciation for a job well done.

Position Summary :

Digital Operations Manager, QA, is responsible for manual and automated Quality Assurance evaluation of all hoopla digital products and content related reported errors. They enforce policies, establish Quality Assurance rules, and troubleshoot ingestion-related issues for the organization. The Digital Operations Manager, QA also assists with company and department-driven projects.

Primary Duties and Responsibilities :

To perform this position successfully, an individual must fulfill the knowledge, skill, and / or ability requirements listed below.

• Understand and coordinate team members’ work assignments by setting task priorities to satisfy required production standards and deadlines.
• Identify and execute process optimization opportunities, benefiting productivity and quality.
• Oversee product quality assurance within databases with accuracy and completeness while satisfying the respective deadlines for incoming new product launches.
• Manage and track operational KPIs. Present reports to senior leadership as needed.
• Work closely with other digital operations managers to conduct productivity reviews, resolve issues, and improve processes.
• Serve as product owner for internal Quality Assurance applications and development liaison.
• Identify and implement employee training strategies designed to foster employee development.
• Identify and take action to reconcile trending systemic data errors or workflow failures or report them to the department Sr. Manager.
• Address questions within the organization and department related to issues impeding production at required output standards.
• Provide input to Sr. Manager regarding team resource planning and participate in recruitment and hiring efforts.
• Review and approve employee timecards and time-off requests per company policies.
• Supervisor of QA team, addresses team concerns, and completes requirements in ADP for team members including performance reviews.

Skills :

Preferred Education Requirements :

Preferred Experience :

Physical Requirements / Work Environment :

The work environment characteristics and physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits :

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.