Quality coordinator Jobs in Tallahassee, FL

The Department of Children and Families’ Office of Quality and Innovation serve as a catalyst for elevating performance statewide to support positive outcomes for Florida families. The Office of Quality Office and Innovation seek collaborative, action-focused, and transparent professionals dedicated to quality customer service to help support a team of quality reviewers.

This position is responsible for conducting quality reviews to support the continuous quality improvement of Adult Protective Services (APS) statewide. Reporting to the Quality Review Supervisor, the reviewer evaluates APS systems of care and performs objective case reviews to assess the quality, consistency, and effectiveness of services provided to vulnerable adults experiencing abuse, neglect, exploitation, or self-neglect. The Reviewer delivers structured, data-informed feedback to operational leaders to promote accountability, best practices, and enhance outcomes and safety for adults being served by the APS system.

This position is not a remote position. The work location will be determined based on the selected candidate.

This position exercises independent judgment within established review frameworks and operates under the guidance of the Quality Review Supervisor.

How will you make an impact:

This position evaluates APS across the state and provides findings to leadership to support oversight and improvement. Core duties include:

• Conduct reviews of APS investigations and related activities across the state to assess service quality, statutory compliance, and overall effectiveness in protecting vulnerable adults.
• Prepare and deliver clear, timely reports of findings to leadership and stakeholders, including identified strengths, deficiencies, and recommendations for improving APS practice and outcomes.
• Review documentation and provide findings to operational staff to support practice consistency, service quality, and continuous improvement within APS programs.
• Participate in the design, development, and refinement of quality review tools, instruments and methodologies aligned with leadership priorities, evidence-based practices, and departmental performance metrics for APS.
• Maintain ongoing communication and collaboration with the Quality Review Supervisor and review team to ensure consistency, accuracy, and alignment in review activities.
• Engage with APS staff, regional representatives, community partners, and other stakeholders through meetings, interviews, and focus groups to gather feedback and inform quality improvement efforts.
• Ensure critical deficiencies identified during quality reviews are escalated and communicated to designated personnel within established time frames.
• Collaborate with the Office of Quality and Innovation analytics team to support accurate data analysis, interpretation of findings, and meaningful reporting of APS review outcomes.

Qualifications:

• Demonstrated professional experience in social work, psychology, public health, protective services, or a related human services field required.
• Experience working in APS or related programs serving vulnerable adults, including investigations of abuse, neglect, exploitation, or self-neglect.
• Experience assessing human services programs or APS operations to ensure quality, compliance with statutes and policy, and effective outcomes for adults at risk.
• Experience preparing reports, presenting findings, or providing recommendations to leadership or stakeholders to support improved practice and service delivery.
• Experience collaborating with multidisciplinary teams, community partners, or service providers involved in supporting vulnerable adults.

Knowledge, Skills and Abilities:

• Knowledge of APS statutes, rules, policies, service requirements, and statewide operating procedures related to the protection of vulnerable adults.
• Understanding of evidence-based and promising practices in protective services, investigations, case management, and interventions that support safety, stabilization, and improved outcomes for adults at risk.
• Experience assessing and monitoring APS program operations, including both system-level reviews and case level evaluations for quality, compliance, and effectiveness.
• Understanding of continuous quality improvement principles and the ability to integrate quality processes into APS practice and program operations.
• Ability to apply systems thinking to operational decisions and maintain a holistic, integrated approach to assessing APS workflows and outcomes.
• Agility and adaptability in applying and designing quality review approaches and instruments to ensure objective, valid and reliable findings with APS programs.
• Strong critical thinking, analytical, and problem-solving skills to effectively evaluate complex situations involving vulnerable adults.
• Excellent written and verbal communication skills, including the ability to manage difficult conversations, resolve conflicts, and convey findings clearly to diverse audiences.
• Proficiency in Microsoft Word and Excel.
• Ability to manage multiple projects, prioritize tasks, and work collaboratively with staff, leaders and partners to drive improvements.

Candidate Profile (application) must be completed in its entirety.

• Include supervisor names and phone numbers for all periods of employment.
• Account for and explain any gaps in employment so that the hiring process is not delayed.
• Experience, education, training, knowledge, skills and/or abilities as well as responses to pre-qualifying questions must be verifiable to meet the minimum qualifications.
• It is unacceptable to use the statement “See Resume” in place of entering work history.
• If you experience problems applying online, please call the People First Service Center at (877) 562-7287.

Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. The State’s total compensation package for employees features a highly competitive set of employee benefits.

For a more complete list of benefits, visit www.mybenefits.myflorida.com.

Growth Opportunities:

With 12,000 employees across the state DCF promotes opportunities and training for all. Our jobs are among the most challenging, complex, and difficult in State government. They are also among the most rewarding. All employees are encouraged to take advantage of available Department opportunities for advancement and professional development.

Where you will work:

Florida is the only state that borders both the Atlantic Ocean and the Gulf of Mexico. In other words, no matter where you land in Florida, you’re never more than 60 miles from a body of saltwater. And if the beach isn’t your scene, there are 175 state parks to explore! Meanwhile, Floridians hail from a wide range of backgrounds, cultures, ethnicities, and walks of life, making it an incredibly diverse melting pot that many residents and visitors to Florida love. The Sunshine State is a great place to live and work – Come join our team!

About Department of Children and Families:

Mission: The mission of the Department of Children and Families is to work in partnership with local communities to protect the vulnerable, promote strong and economically self-sufficient families, and advance personal and family recovery and resiliency.

Vision: We are a highly skilled workforce committed to empowering people with complex and varied needs to achieve the best outcomes for themselves and their families. In collaboration with community stakeholders, we will deliver world class and continuously improving service focused on providing the people we serve with the level and quality that we would demand and expect for our own families.

Values: A workforce that operates with integrity maintains loyalty to a code of ethics that requires the courage to take responsibility for providing the highest quality of service to the vulnerable. We are a solutions-focused learning organization built on a foundation of transparency in action and accountability of results. Both within the organization and among our stakeholders, we thrive in a culture of respect for diversity of opinion that is nurtured through open communication. High performing and committed, we are unified in our goal of excellence in achieving quality outcomes for those we serve.

To learn more please visit https://www.myflfamilies.com/.

• If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be suspended or voided, and you will be required to repay all benefits received depending upon the date of your retirement.
• The position will perform all job tasks in accordance with laws, rules, regulations, policies, and requirements applicable to state and federal laws or procedures.

We hire only U.S. citizens and lawfully authorized alien workers.

Participation in the State of Florida Direct Deposit Program is required as a condition of employment per F.S. 110.113, and enrollment must be completed within the first 30 calendar days of your appointment.

SELECTIVE SERVICE: Male candidates born on or after October 1, 1962, will not be eligible for hire or promotion into an authorized position unless they are registered with the Selective Service System (SSS) before their 26th birthday or have a Letter of Registration Exemption from the SSS. Verification of Selective Service registration will be conducted prior to hire. For more information, please visit the SSS website: http://www.sss.gov.

BACKGROUND SCREENING REQUIREMENT: It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and be screened in accordance with the requirements of Chapter 435, F.S., and, if applicable, Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening should include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.