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Last updated: 2 days ago

Software Engineer - Focus : Log Analysis & Equipment Support -1666

SCREENPhoenix, Arizona

Full-time

Software Engineer - Focus : Log Analysis & Equipment Support -1666

SCREENPhoenix, Arizona

2 days ago

Job type

Full-time

Job description

Position Summary

We are seeking a motivated and adaptable Software & Technical Support Engineer who thrives at the intersection of data analysis and equipment-level technical expertise. This hybrid role is ideal for a software-centric engineer who is experienced with coding for data analysis and troubleshooting software / hardware problems. You must be eager to gain deep knowledge of our hardware equipment and motivated to observe machine behaviors.

The successful candidate will work across internal teams and customer-facing roles, supporting software-related projects, hardware systems, and analyzing technical issues. This position requires a strong foundation in data-driven troubleshooting, excellent communication skills, and a proactive approach to learning hardware systems critical to our toolset.

Salary Range : $110,000 - $140,000

Key Responsibilities

Software Analysis

Analyze, test, and maintain software solutions to support internal and customer-facing applications
Implement software enhancements, bug fixes, and upgrades across platforms
Analyze and interpret equipment-level data for faults and to drive improvement and decision-making
Perform parameter comparisons for tool matching
Collaborate with internal teams (Product Engineering, Process Engineering, Field Support) to identify technical needs and implement solutions
Develop technical documentation and user guides for software tools

Technical Support & Field Engineering

Provide proactive and reactive technical support for SCREEN tools, including troubleshooting and root cause analysis of software and hardware interactions

Learn and understand SCREEN hardware platforms (Main PC, VME, EEQA PC, Robot Controller, etc.)

Support software upgrades, downgrades, and restorations in field environments

Use structured problem-solving techniques (8D, 5-Why, Fishbone, KT) to resolve issues and drive lessons learned

Interface with global teams, including Japan-based engineering and system experts

Mentor and support Field Service Engineers (FSEs) on technical issues and software handling

Prepare and present technical findings, lessons learned, and analysis summaries to stakeholders

Required Qualifications

Bachelor’s Degree in Computer Science, Software Engineering, Electrical Engineering, or a related field

1+ years of hands-on software analysis & troubleshooting experience (internships included)

Proficient in software debugging, data analysis, and scripting / programming languages such as Python data science libraries and Access VBA / SQL

Strong analytical thinking and problem-solving ability

Excellent written and verbal communication skills

Willingness to learn and understand complex hardware systems

Comfortable working in cleanroom environments, involving direct equipment interaction

Ability to travel up to 20-40% as needed

Desired Skills & Experience

Knowledge of industrial equipment or semiconductor tools

Basic understanding of control systems, robotics, or embedded platforms

Hands-on experience supporting or troubleshooting technical systems

Experience with structured problem-solving (8D, Fishbone, etc.)

Japanese language skills a plus

Previous experience supporting or working alongside Field Service or Customer Engineering teams

Working Conditions

Exposure to cleanroom, lab, or customer site environments

May require use of personal protective equipment (PPE)

Lifting or handling components up to 35 lbs. occasionally

Must be comfortable with domestic and occasional international travel