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Service desk analyst Jobs in Knoxville, TN

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Service desk analyst • knoxville tn

Last updated: 4 hours ago

Help Desk Analyst

Stand Out For Good, IncKnoxville, TN
Full-time

Corporate Office - Knoxville, TN.Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states.We offer a place of respite and a distinctive shopping experience... Show more

Data Analyst Engineer

AMS CorporationKnoxville, Tennessee, United States
Full-time

AMS’s Online Monitoring (OLM) program.OLM is a condition-based maintenance technology used to evaluate the performance, reliability, and long-term health of critical plant instrumentation.Rather th... Show more

Front Desk Receptionist (Dermatology) Knoxville, TN

My Derm RecruiterKnoxville, TN, United States
Full-time

At Anne Arundel Dermatology we give exceptional care - to our patients and to eachother.Patient First | Caring | Accountability | Trust | One Team | Growth.Founded 50+ years ago with a mission to p... Show more

Key Accounts Analyst

Knoxville Utilities BoardKnoxville, TN, United States
Full-time

KUB is one of the largest public utilities in the country providing safe, reliable, and affordable electric, gas, water, wastewater, and fiber services to more than 520,000 customers in Knoxville a... Show more

Front Desk Associate

Crunch Fitness - CR HoldingsKnoxville, TN, US
Full-time
Quick Apply

Front Desk Associate- Fountain City Club ​ HERE WE GROW AGAIN!  Are you ready to leave average behind and join a high-performance team on the rise?.CR Fitness is seeking Front Desk Assoc... Show more

Hotel Front Desk Associate

Comfort Inn Powell - Knoxville NorthKnoxville, TN, US
$13.00 hourly
Full-time

Want to be part of an award-winning hotel team? We're searching for a stellar front desk agent to join our family-like work environment!.Our newly renovated hotel needs a friendly, service-focused ... Show more

Credit Analyst

U.S. BankKnoxville, TN, United States
$25.63 hourly
Full-time

Bank, we're on a journey to do our best.Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed.We b... Show more

Category Analyst

PulsejobsKnoxville, Tennessee, United States
Full-time
Quick Apply

Manager, Category & Shopper Insights.Supports achievement of brand goals and successful execution of brand strategies through use of syndicated data and consumer information in development of n... Show more

Senior Financial Analyst

LaBine and AssociatesKnoxville, TN, United States
Full-time

Are you ready to take the lead in shaping the financial future of a Fortune 500 Global Manufacturer? Your expertise is needed in the vibrant Greater Knoxville, TN Area!.We're seeking a Senior Finan... Show more

Front Desk Associate - Full Time

Residence Inn/CourtyardKnoxville, TN, US
Full-time +1

In this position, you will have a direct impact on the overall experience of our hotel guests and be responsible for ensuring 100% satisfaction from the moment guests arrive at the hotel until they... Show more

Consultant - Analyst

EnerNexKnoxville, TN, United States
Full-time

Under general direction, performs a wide variety of complex, difficult, and specialized advanced level professional financial, accounting, analytical, and administrative duties in support of the Gr... Show more

Commissions Analyst

Senior Financial Group / National Contracting CenterKnoxville, TN, United States
Full-time

National Contracting Center (NCC) is looking for a detail-driven Commissions Data Specialist to join our growing team.In this role, you will work with large, multi-source commission datasets to ens... Show more

Front Desk Agent

The Tennessean HotelKnoxville, TN, US
Full-time

Your responsibilities include check-in/check-out, handling reservations, and addressing guest inquiries or concerns.Your friendly demeanor and attention to detail help create a welcoming and seamle... Show more

 • New!

Data Analyst

UT Federal Credit UnionKnoxville, TN, USA
Full-time
Quick Apply

Location: UT Federal Credit Union Corporate Headquarter (Onsite).At UT Federal Credit Union, we believe great decisions start with great data.We're seeking a Data Analytics & Business Intellige... Show more

Analyst II, Benefits

Pilot CompanyKnoxville, TN, us
Full-time

Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces.Our energy and lo... Show more

Remote Financial Analyst

Micro1Knoxville, Tennessee, US
Remote
Full-time +1

Investment Strategy & Advisory.Predictive Analytics & Visualization.AI data lab for training frontier models and evaluating AI agents.Experts contribute their diverse subject matter knowled... Show more

 • Promoted

Front Desk/Sales Associate

StretchLab East TNKnoxville, TN, US
Full-time
Quick Apply

StretchLab Bearden is currently seeking a high energy, passion filled and sales motivated individual that is fitness minded and has a love for community and our brand!.Founded in 2015 in Venice, Ca... Show more

Front Desk Receptionist

Concord Place Memory CareKnoxville, TN
Full-time

Schedule is Monday-Friday 8am-5pm.Concord Place Memory Care is guided by a single purpose: To engage, protect, and love people living with memory loss.We are committed to sustaining a safe, active,... Show more

 • New!

Medical Front Desk Receptionist

Allergy & Asthma AffiliatesKnoxville, Tennessee, United States
Full-time
Quick Apply

Excellent Staff | Family-oriented Environment | Competitive Pay and Benefits.We're looking for great people to join our team.We're looking for individuals who are passionate about providing excepti... Show more

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Help Desk Analyst

Help Desk Analyst

Stand Out For Good, IncKnoxville, TN
30+ days ago
Job type
  • Full-time
Job description
Corporate Office - Knoxville, TN

Who Are We?

Altar'd State is a rapidly growing women's fashion brand with more than 120 boutiques in 38 states. We offer a place of respite and a distinctive shopping experience with the latest fashion finds, the most sought-after accessories, as well as charming home décor and gifts.

Our Mission

“Stand Out. For Good”. At Altar’d State, those four words are more than just our motto, they are why we exist. From Mission Mondays, where 10% of our net proceeds go directly to local charitable organizations, to our long-standing partnership with Coprodeli USA, in which we are in the process of building 22 schools for impoverished communities in Peru, we are committed to giving back in meaningful ways to those in need.

The Role

TheHelp Desk Analystis the primary point of contact for technical and operational support issues identified by our stores, home office, and distribution center organizations. Help Desk Analysts track all support issues, resolve issues, and follow up on all escalations. This individual works closely with the rest of the IT department to ensure system uptime and prompt resolution to all issues. This individual will also be part of future technology projects.

Primary Responsibilities

  • Answer all calls for help either by phone, chat, email, or portal entry using ticketing platform
  • Manage and prioritize central ticketing queue to ensure timely resolution of issues
  • Perform troubleshooting through diagnostic techniques for retail stores, distribution centers, and home office locations
  • Walk Guest through problem solving process
  • Determine the best solution based on issues and details provided by Guests
  • Install, modify, and repair computer hardware and software
  • Facilitate and direct resolution with on site technicians or vendors as needed
  • Provide accurate information on IT products or services
  • Follow up and update Guest on status of issues
  • Maintain the highest level of guest service
  • Record events, problems and resolution in logs
  • Identify and escalate situations requiring urgent attention
  • Writing and editing technical documentation
  • Additional special projects as assigned

Skills and Abilities

  • Exceptional time management, facilitation, and organizational skills
  • Strong interpersonal skills and excellent verbal and written communication skills
  • Customer oriented and cool under pressure
  • Problem solving mindset
  • Experience with any system support ticketing platform
  • Experience with installing, configuring, administering and troubleshooting a wide range of desktop hardware and software
  • Experience with troubleshooting printers, scanner and various other peripherals
  • Knowledge of networking hardware including routers, switches and VPN appliances
  • Retail industry experience

Education and Experience

  • CompTIA A+ certification or ability to earn certification within 1 year of employment
  • Associate’s degree in a technology focused area
  • 1-2 years in a customer service focused role

Stand Out For Good, Inc. is an equal opportunity employer and values diversity. All employment decisions are decided on the basis of qualification, merit and business need. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex or national origin.

We are proud to share that our associates have made us one of Fortune's Best Companies to Work For! Recently, our team has received the following recognition:

  • #73 in Fortune 100 Best Companies to Work For® 2023

  • #4 in Fortune Best Workplaces in Retail™ 2022

  • #93 in Best Workplaces for Millennials™ 2023

  • #34 in Fortune Best Workplaces for Women™ 2022