Service writer Jobs in Springfield, MA

Position Description & Qualifications

Join our team supporting the MILSATCOM SubHDR IDIQ program as a Technical Writer / CM Specialist . This position plays a critical role in ensuring accurate technical documentation and data integrity are maintained for the SUBHDR program and is the primary link between the SUBHDR program's Technical Publication Library (TPL) and the program's maintenance / repair personnel. You will manage document control processes, maintain configuration management databases, and provide essential support for maintenance and repair operations.

This is an on-site role in Middletown, RI , requiring attention to detail, strong organizational skills, and the ability to work independently at times.

In this role, you will :

Generate, update, revise and format technical documentation to maintain control and ensure only the most current versions of technical documentation is available to support SUBHDR maintenance and repair processes / personnel.

Update and manage SUBHDR databases to ensure accurate configuration management of the technical documents (version control, etc.,) and communicate updates to SUBHDR on-site personnel.

Issue work packages and promptly communicate updates to SUBHDR on-site personnel

Provide data entry support for SUBHDR databases and assist with operational planning for shipping, inspections, and inventory control.

Additional duties and responsibilities related to CM / logistics (shipping, receiving, etc.).

To be successful in this role, you will have :

The ability to obtain and maintain a DoD Secret security clearance

US Citizenship required

A Bachelor's degree

Or a High School Diploma / GED with minimum 6 years of relevant experience

Minimum 2 years of relevant experience

Proficiency in Microsoft Office Programs and Adobe Acrobat Pro

Exceptional verbal and written communication skills

Strong attention to detail

Additional desired experience and skills :

Active DoD Secret security clearance

Strong attention to detail and organizational skills

Ability to communicate effectively and work collaboratively in a team environment

Knowledge of computer databases and logistics programs (Examples : COLTS and DPAS)

If you are interested in supporting and working with a passionate Serco team then submit your application now for immediate consideration. It only takes a few minutes and could change your career!

Company Overview

Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.

To review Serco benefits please visit : . If you require an accommodation with the application process please email : careers@ or call the HR Service Desk at 800-628-6458, option 1. Please note, due to EEOC / OFCCP compliance, Serco is unable to accept resumes by email.

Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain / store the information provided as proof of identity. For more information on how Serco uses your information, please see our Applicant Privacy Policy and Notice.

Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email Agencies@ .

Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Pay Transparency

Our Total Rewards package includes competitive pay, performance-based incentives, and benefits that promote well-being and work-life balance-so you can thrive both professionally and personally. Eligible employees also gain access to a wide range of benefits from comprehensive health coverage and health savings accounts to retirement plans, life and disability insurance, and time-off programs that support work-life balance. Program availability may vary based on factors such as contract type, location, hire date, and applicable collective bargaining agreements.

Salary range : The range for this position can be found at the top of this posting. This range is provided as a general guideline and represents a good faith estimate across all experience levels. Actual base salary will be determined by a variety of factors, including but not limited to, the scope of the role, relevant experience, job-related knowledge, education and training, key skills, and geographic market considerations. For roles available in multiple states, the range may vary to reflect differences in local labor markets. In addition to base salary, eligible positions may include other forms of compensation such as annual bonuses or long-term incentive opportunities. Benefits - Comprehensible benefits for full-time employees (part-time employees receive a limited package tailored to their role) :

Medical, dental, and vision insurance

Robust vacation and sick leave benefits, and flexible work arrangements where permitted by role or contract

401(k) plan that includes employer matching funds

Tuition reimbursement program

Life insurance and disability coverage

Optional coverages that can be purchased, including pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection

Birth, adoption, parental leave benefits

Employee Assistance Plan

To review all Serco benefits please visit : .

Serco complies with all applicable state and local leave laws, including providing time off under the Colorado Healthy Families and Workplaces Act for eligible Colorado residents, in alignment with our policies and benefit plans. The application window for this position is for no more than 60 days. We encourage candidates to apply promptly after the posting date, as the position may close earlier if filled or if the application volume exceeds expectations. Please submit applications exclusively through Serco's external (or internal) career site. If an applicant has any concerns with job posting compliance, please send an email to : careers@ .