Description
This position is responsible for providing final-tier IT escalation support for a diverse group of small to medium businesses while fostering a Raving Fan experience for clients and employees. This leadership role focuses on implementing and supporting a wide range of business IT solutions, including complex networks, virtualized server environments, cloud/SaaS services, and the like.
Qualified Candidate Must:
- Have advanced hardware and software troubleshooting abilities.
- Communicate effectively and efficiently to clients and co-workers.
- Be self-managed and self-motivated.
- Possess excellent time management skills.
- Maintain a positive mental attitude and be part of the solutions, not the problem.
- Interact with customers, vendors, and co-workers in a kind and friendly manner.
- Meet deadlines under budget and on-time.
- Maintain a neat and tidy working environment.
Education Requirements
- High School Diploma
- Minimum of 5 years IT experience in an MSP environment, as a systems administrator, or other high level technical position.
Skills, Knowledge and Expertise
Required Experience
- Advanced working knowledge of relevant operating systems and software.
- Advanced experience with server administration, including Active Directory, Group Policy, SQL, Exchange, SCCM, and SharePoint.
- Office Suite: 2019/Office infrastructure design, implementation, and management.
- VoIP Telephony experience and administration
- Desktop OS: Microsoft Windows 10, Mac OS
- Server OS: Microsoft Server 2012 – 2019
- Email: Google Workspace and Office 365, Microsoft Exchange
- Backup: Carbonite, Cloudberry, Veeam
- Antivirus: BitDefender, Windows Defender
- Cloud Services: Dropbox, OneDrive, OpenDNS, Ninite, Cloudflare
- Documentation and Ticket Management for reported support incidents
Preferred Experience:
- A+, Network+ Certification, Microsoft MCSA/MCSE, VMWare VCP, Cisco CCNA, Juniper JNCIA, Meraki, or Palo Alto certifications
- Low level training and instruction when necessary
This company is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, veteran status, or any other characteristic protected by applicable federal, state, or local law.
Founded in 2020, Unitas Consulting set out to deliver a different kind of HR experience — one that treats people and performance as equally important, for both organizations and their employees. We partner with businesses to align strategy, leadership, and workforce capability so growth doesn't stall in the middle, offering everything from core HR administration and compliance to specialized services like Leadership Architecture Design, strategic facilitation, leadership training, and more. Our engagements are flexible, offered as project-based work or ongoing retainer partnerships tailored to each client's needs. Organizations choose Unitas because we bring deep HR expertise, a customized approach, and a client-centric commitment to support.