Technical editor Jobs in Plano, TX

The goal of the Technical Trainer is to deliver training services across the Onvio suite of products. The role requires detailed understanding of the functions, operations and management of an accounting business or similar organization. Good interpersonal skills are essential.

Most services are provided remotely but will on occasion require someone who is happy to travel to customer office locations across the US.

About the Role

In this opportunity, you will :

• Driving the continual improvement of service offerings for the Onvio suite of products. This may include Practice CS further down the line.
• Deliver training programs on Onvio Firm Management either remotely or face-to-face. Remote tools will include Microsoft Teams or the Kaltura platform used by our Tax and Accounting Professionals Learning Centre.
• Some knowledge of Onvio Firm Management or other Practice Management solutions to provide expert advice and guidance to clients and staff.
• Maintain personal knowledge levels of all key changes impacting the accounting industry.
• Design of course materials and other documents such as eLearning, handouts, manuals and exercises.
• Evaluation of the effectiveness of the training and course outcomes.
• Liaise with Product Captains, Product teams and Sales Consultants, feeding back the client experience.
• Take responsibility for managing outstanding client issues raised during the course of training services.
• Work with Operations, Sales and Product Management to ensure clients' expectations are fully met.
• Maintain administrative records on a timely basis in-line with company policy.
• Provide clear written documentation and follow instructions to clients.
• Participate in providing feedback to the Professional Services team of improvements to client engagement.

About You

You may be a fit for the role if you have / are :

LI-VR1

What's in it For You?

In the United States, Thomson Reuters offers a comprehensive benefits package to our employees. Our benefit package includes market competitive health, dental, vision, disability, and life insurance programs, as well as a competitive 401k plan with company match. In addition, Thomson Reuters offers market leading work life benefits with competitive vacation, sick and safe paid time off, paid holidays (including two company mental health days off), parental leave, sabbatical leave. These benefits meet or exceeds the requirements of paid time off in accordance with any applicable state or municipal laws. Finally, Thomson Reuters offers the following additional benefits : optional hospital, accident and sickness insurance paid 100% by the employee; optional life and AD&D insurance paid 100% by the employee; Flexible Spending and Health Savings Accounts; fitness reimbursement; access to Employee Assistance Program; Group Legal Identity Theft Protection benefit paid 100% by employee; access to 529 Plan; commuter benefits; Adoption & Surrogacy Assistance; Tuition Reimbursement; and access to Employee Stock Purchase Plan.

Thomson Reuters complies with local laws that require upfront disclosure of the expected pay range for a position. The base compensation range varies across locations.For any eligible US locations, unless otherwise noted, the base compensation range for this role is $72,100 - $133,900.This role may also be eligible for an Annual Bonus based on a combination of enterprise and individual performance.Base pay is positioned within the range based on several factors including an individual's knowledge, skills and experience with consideration given to internal equity. Base pay is one part of a comprehensive Total Reward program which also includes flexible and supportive benefits and other wellbeing programs.

This job posting will close .

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex / gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. More information on requesting an accommodation here.

Learn more on how to protect yourself from fraudulent job postings here.

More information about Thomson Reuters can be found on thomsonreuters.com.