Technical editor Jobs in Rancho Cucamonga, CA

Job Description

Job Description

• Provide technical services and support to the CMC computing community including administration of workstations, laptops, mobile devices, multi-function printers, scanners, and peripherals; software and applications including operating systems, academic, administrative and office productivity systems, and other supported applications; connectivity services and protocols including wired and wireless network access, printing and FTP; integration and connectivity of computers with other endpoint technologies and audio-visual technologies.
• Monitor service request tracking system, record and update technical service and support requests and inquiries; record diagnostic results, findings, solutions and services provided.
• Follow departmental protocols and procedures to image, configure, deploy and maintain IT equipment; package and deploy images to faculty and staff endpoints; package software and utilities for distribution to faculty and staff endpoints.
• Administer and maintain anti-virus and configurations and updates.
• Assist with the verification, processing, inventorying, maintenance, and upkeep of ITS assets, as well as securing, preparing and processing of EOL equipment.
• Assist with diagnostic checks, system upgrades and installations.
• Maintain ITS best practices policies on CMC owned workstations and laptops.
• Assist with the verification processes and procedures for inventory and licensed software.
• Deliver New Employee Welcome information technology sessions to new CMC hires; conduct IT related workshops and training sessions as required.
• Assist in creating and maintaining IT related documentation.
• Performs other essential duties and tasks specific to the position.