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Technical engineer Jobs in Louisville, KY
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Technical engineer • louisville ky
- Promoted
Engineer, Technical Service
Arrow International, IncLouisville, KY, USCNC Technical Sales Engineer
Steele StaffingLouisville, KYCNC Technical Sales Engineer
Crescent City Recruitment GroupLouisville, KYCNC Technical Sales Engineer
Technology Recruiting SolutionsLouisville, KY- Promoted
Technical Support Engineer
VirtualVocationsLouisville, Kentucky, United StatesTechnical Support Engineer
PacksizeLouisville, KY- Promoted
Technical Support Engineer - Louisville, KY
Packsize, LLCLouisville, KY, USCNC Technical Sales Engineer
Corps PartnersLouisville, KYCNC Technical Sales Engineer
Precisionmachining.jobsLouisville, KYCNC Technical Sales Engineer
Food Management SearchLouisville, KYCNC Technical Sales Engineer
Stratus StaffingLouisville, KY(Remote) Technical Support Engineer
N. Harris Computer Corporation - USAKentucky, United StatesCNC Technical Sales Engineer
R.L. Wilson & AssociatesLouisville, KYCNC Technical Sales Engineer
Max PopuliLouisville, KYCNC Technical Sales Engineer
bizjobz LLCLouisville, KYCNC Technical Sales Engineer
Professional OutlookLouisville, KYCNC Technical Sales Engineer
Byrnes & Rupkey, IncLouisville, KYCNC Technical Sales Engineer
Joseph Michaels InternationalLouisville, KYCNC Technical Sales Engineer
Philips Recruiting ServicesLouisville, KYCNC Technical Sales Engineer
Dunson & Associates IncLouisville, KYEngineer, Technical Service
Arrow International, IncLouisville, KY, US- Full-time
Job Type
Full-time
Description
Arrow International is the world's largest manufacturer and supplier of charitable gaming products and solutions. We produce and distribute a wide array of products including consumables (pull tab tickets, bingo paper and ink, etc.) as well as world class, state-of-the-art, electronic gaming products. Our products are sold, installed, and operated in numerous social and gaming venues around the world. We continue to grow at a record pace and offer this exciting career opportunity to join our team where we are focused on attracting and engaging exceptional talent, empowering colleagues to achieve fulfilling careers, and creating fun and engaging products that are second to none for our customers.
Primary Roles and Responsibilities
- Ability to diagnose software and hardware problems effectively. Analyzes, identifies, and solves customer equipment problems in accordance with established performance standards.
- Responsible for logging service calls in Salesforce and recording related pertinent information.
- Responsible for remote phone support when not traveling.
- Responsible for escalating any tier 2 / 3 issues to the support specialist.
- Responsible to escalate any support issues to management in a timely manner.
- Ability to work through issues with above average first visit resolutions.
- Work closely with distributors on parts orders, RMAs, and technical assistance.
- On-site installations and support required, overnight travel will be involved and can exceed 75% at times.
- Assist customers on the configuration and programming of Arrow equipment.
- Train distributors and customers on the use of Arrow equipment.
- Exceed customer satisfaction objectives as outlined by Arrow management.
- Recommends and executes appropriate solutions in a timely manner.
- Responsible for promptly following up with customers as needed.
- Ability to work from home effectively which includes access to high-speed DSL or Cable internet.
- Other duties as assigned by management.
Requirements
Experience and Education
Preferred
Working Conditions