Operations Manager Cleaning & Restoration Company

Benefits :

• Bonus based on performance
• Competitive salary
• Paid time off
• Training & development
• Profit sharing

Project Manager Benefits / Perks

• Competitive compensation & professional growth
• Rewarded for company growth
• Exercise independent judgment
• Direct report to owners

Company Overview

Calling all restoration professionals : here's your chance to get in the ground floor of restoration industry's newest, most exciting national player! Grow with us as we become the leading brand name in a highly fragmented industry.

Operations Manager Job Summary

Train, supervise, and oversee technicians providing cleaning and restoration services for the Company including carpet / floor / tile cleaning, water damage, fire / smoke and mold mitigation and remediation.

Oversee prompt, efficient, and profitable delivery of services while ensuring Company standards for quality and customer satisfaction are met.

Efficiently manage daily operations including job estimating, staffing, scheduling, invoicing, job costing and documentation, technician training, inventory & supplies tracking and purchasing, equipment maintenance, recordkeeping, and employee relations.

As necessary, perform cleaning & restoration services offered by the Company to customers.

Operations Manager Responsibilities

• Train, supervise, discipline & positively engage with staff and contract labor to promote professional development.
• Manage day-to-day operations with input / oversight from senior management including job estimating, costing & documentation;
• staffing, scheduling, supervising & inspecting jobs; technician training, inventory / supplies tracking & purchasing; equipment maintenance;

recordkeeping; and employee relations.

• Oversee and ensure timely, efficient, consistent and professional delivery of high-quality customer services in accordance with Company and industry standards.
• Maintain strategic relationships with vendors and subcontractors.
• Develop and foster relationships of trust with customers that build brand recognition, promote public awareness and a positive Company reputation.
• Provide honest, accurate information & professional advice to customers including recommended v. necessary work, cost and pricing, job timing, scheduling, etc.
• Consistently meet or exceed Company targets for COGs, job costing, direct labor, quality and customer satisfaction.
• Plan and execute projects to completion; write job estimates and obtain written contracts and payment terms for projects;

coordinate estimates from subcontractors.

• Maintain efficient and accurate flow of production paperwork from job site to administration.
• Coordinate resource planning of technicians, laborers, and subcontractors with scheduler.
• Track equipment used on company jobs; order materials required for projects and coordinate delivery to the job site.
• Maintain effective communication with customers and third parties including property owners, managers, insurance representatives, etc.
• Perform property inspections and complete reports.
• Maintain project files.
• Perform production work.

Project Manager Qualifications

High school diploma (or GED) and three (3) to five (5) years of relevant industry experience including managing construction or restoration projects and supervising crews.

Relevant industry experience includes water, fire / smoke, mold mitigation & remediation, and / or biohazard cleanup.

• Advanced knowledge of building construction, remodeling, or restoration preferred.
• Proficient technical skills, experience, and certifications in areas of service Company provides. Must possess 3 or more of the following industry certifications (IICRC or equivalent) : Water Restoration Technician (WRT), Applied Structural Drying Technician (ASD), Carpet Cleaning Technician (CCT), Anti-Microbial Remediation Technician (AMRT), Fire & Smoke Restoration Technician (FSRT), Mold Remediation Specialist (MRS), Trauma & Crime Scene Technician (TCST).
• Intermediate to advanced proficiency in computers, software applications, the internet, and industry-specific technology including CRMs, project management software, Xactimate, 3-D rendering applications, MS Word, Excel, etc.
• Appropriate math and financial skills : demonstrated ability to prepare job budgets, translate scopes of work into manpower planning, project completion times, materials purchasing, etc.
• Effective in receiving feedback and input from customers and employees, seeking out additional information or unspoken issues, and providing timely responses.
• Strong written and verbal communication skills. Write clear, precise, well-organized emails, proposals, etc. using appropriate vocabulary and word usage, proper grammar & punctuation.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchise.

All inquiries about employment at this franchise should be made directly to the franchise location, and not to Voda Cleaning and Restoration Corporate.