Customer Support Representative
Summary Customer Support Specialist :
We are excited to find the right individuals to join the Customer Service department for a top-tier commercial construction contractor out of Olathe, KS.
A Customer Support Specialist is focused on providing great customer service, handling incoming service calls, creating tickets, triaging repairs, and being a resource for the customer!
This is a great entry-level position for those looking to get their start with a great organization and advance accordingly.
Shift Details : Schedule options are Sunday-Thursday 1 : 00pm to 10 : 00 pm OR Tuesday-Saturday 1 : 00pm to 10 : 00pm OR Friday Monday 9 : 00am to 8 : 00pm
Responsibility Summary Customer Support Specialist :
- Triage incoming calls from customers that require service / sales. Work with the customer to understand their need and schedule the appropriate service.
- Promote all products, services, and quote accurate pricing when appropriate
- Gather information from the customer to ensure accuracy for our technicians.
- Enter detailed information in the service ticket that allows the dispatcher to match the best qualified technician to the customer's need
- Represent the company in a professional manner with good customer service and verbal communication skills
- Maintain and promote a positive attitude toward customers regardless of the circumstances
- Other responsibilities as assigned
Qualification Summary Customer Support Specialist :
- HS Diploma required; AS or BS in a relevant field of study preferred
- 1+ years of experience in customer service or administrative work
- Must have strong attention to detail
- Work independently with little supervision
- Function in a fast-paced environment, ability to prioritize tasks
- Proficient with technical applications including Microsoft Office
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