Support Specialist

ERP Support Specialist (2nd Shift) – Contract

Location : On-site in Redmond, WA

Schedule : Monday–Thursday, 3 : 30 PM – 2 : 00 AM PST

Contract Length : 6 months to start

Position Overview

We are seeking a motivated and detail-oriented ERP Support Specialist to join our Redmond-based team on the 2nd shift. This individual will support and maintain enterprise-wide and SaaS applications used for data collection, retrieval, and production operations. The role focuses on providing front-line ERP technical support to manufacturing and production teams, ensuring seamless business operations and optimal system performance.

Key Responsibilities

• Provide technical ERP system support to manufacturing and production operations.
• Identify and resolve IDOC (intermediate document) issues between SAP and MES systems daily.
• Coordinate and support special activities on the production floor.
• Troubleshoot labeling and system integration issues impacting production.
• Manage purchase order (PO) cancellations in MES / SAP.
• Clear open transfer requests (TRs) in SAP Warehouse Activity Monitor.
• Collaborate directly with production operators to create quarantine tickets (QT) as needed.
• Create, modify, and correct work orders within ERP systems.
• Serve as a subject matter expert (SME) for MES and SmartERP systems.
• Participate in system upgrades, testing, and documentation efforts.
• Perform technical problem solving and recommend process or system improvements.
• Set up user access permissions and train users on ERP applications.
• Support report generation and data validation for business management and operations.
• Other duties as assigned.

Qualifications

Education :

Experience :

Skills :

Work Environment