Technical Business Analyst

Idea Entity, a Microsoft Gold Partner, is a global change management consulting firm committed to delivering customer outcomes that change the way business is done.

We are looking for an experienced and versatile Technical Business Analyst to join our team. This role’s main objective is to support the project lifecycle of analytics, development, testing and deployment tasks of our software products.

The ideal candidate has a strong customer centric approach, as this role works closely with our internal and external customers to understand business strategy and objectives, gathers information, and ensures business requirements are being fulfilled throughout the entire project lifecycle.

This role is a full-time role, operating on a hybrid schedule out of our San Antonio, TX office with two (2) telework days a week.

Requirements

• Prior DOD (Department of Defense) experience or experience with Government clients.
• Bachelor's degree in Information Technology, Computer Science or business-related field.
• Three plus (3+) years of experience working in information technology / business administrative roles.
• Strong organizational skills with ability to multitask under tight deadlines.
• Strong technical and analytical capabilities with consultancy approach.
• Prior experience solving challenging technical business problems with a solution focused approach.
• Excellent written and verbal communication skills.
• Ability to interface with external and internal customers alike, with a collaborative approach.
• Keen sense of ownership of assigned tasks and projects.

Responsibilities :

• Survey existing technology infrastructure and systems to form a high-level view of present capabilities and future opportunities for improvement.
• Present detailed reports to leadership and stakeholders, including recommendations to seize opportunities for technological improvement.
• Ensure that IT systems and processes are arranged best to support overall organizational objectives.
• Lead implementation teams during upgrade and technology migration projects, liaising with affected departments to ensure usability and functionality.
• Review, analyze and evaluate business systems and user needs.
• Document requirements, define scope and objectives and formulate systems to parallel overall business strategies.
• Collaborates with development teams to design solutions that meet business requirements and ensure customer success.
• Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formats.
• Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions.
• Coordinate with customers / external teams and ensure that all issues and action items are managed to closure.
• Maintain user confidence and protect customer information.
• Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.

Nice to have :

• Prior work experience with process improvements, project planning and management.
• Experience with mockup UI (User Interface) designs, report designs and / or other reporting tools.
• Knowledge of iterative software development methodologies such as Microsoft Solutions Framework.
• Certified Scrum Master
• Certified Business Analysis Professional (CBAP)

Benefits

• Competitive Health Care Plan (Medical, Dental & Vision)
• Health Savings Account (HSA) / Flexible Spending Account (FSA)
• Retirement Plan (401K, IRA) with employer match
• Paid Time Off (Vacation, Sick and Federal Holidays)
• Paid Training & Development opportunities
• Hybrid work environment

The target pay range for this role is $75,000 to $95,000; based on experience.

At Idea Entity, our culture is centered around diversity and inclusion where our employees are valued and empowered. We are an Equal Opportunity Employer and employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military / veteran status or other characteristics protected by law.