Customer Service Representative II
Innova Solutions is immediately hiring a Collections Specialist
Role : Full Time : Contract
Job Title : Collections Specialist
Location : Philadelphia PA 19103
Duration : 12 + months assignment with possible extension
As a Collections Specialist your responsibilities :
- Collecting past due residential and commercial accounts.
- Monitor accounts to identify outstanding debts.
- Investigate historical data for each debt or bill.
- Contact customers to collect their overdue payments.
- Take actions to encourage timely debt payments.
- Negotiates payment plans with customers based on specific parameters.
- Resolve customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status.
- Maintains a professional and customer-friendly manner with each account.
- Handles outbound and inbound calls professionally and knowledgeably.
- Knowledge of customer service best practices.
- Excellent communication skills (both verbal and written).
- Patience and empathy while dealing with a variety of customers.
- Efficiently managing time to ensure timely responses to customer inquiries and completing tasks.
- Working knowledge of MS Office (Outlook, Excel, Teams).
- Comfortable working with targets.
- Problem-solving skills.
Skills :
Credit Collections exp required at least 3 yrs in a large volume setting (multiple accounts oversight
PAY RANGE AND BENEFITS :
Pay Range* : $18-$20 per hour.
Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.
Benefits : Innova Solutions offers benefits (based on eligibility) that include the following : Medical & pharmacy coverage, Dental / vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).
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