Error Resolution Specialist
Job Description
Role : Error Resolution Specialist
Estimated Duration : 6+ months
Location : Phoenix, AZ (hybrid)
Position Description
This position works independently to Research, Analyze and Validate documents and payments that require a more detailed review.
This position will consult a procedural manual for direction. You will be working in multiple systems to acquire information or correct inaccurate material and will be performing mathematical calculations, cross-referencing, and researching of system and taxpayer errors;
This position is production and quality based and is driven by deadlines that are expected to be met.
Skills Required
- Knowledge of : Banking credits and debits. Computer skills : Microsoft Word, Excel, Outlook, Google Suites
- Skill in : Analyzing and evaluating of claims. Critical thinking. Collaboratively & independently problem solve. Multitasking and attention to detail.
Interpersonal relationships.
Ability to : Handle changing priorities to meet required deadlines. Perform mathematical computations. Analyze data and make decisions.
Perform tasks with precision and speed.
Experienced Required
- Working in a production-based environment with high accuracy and deadlines
- Intermediate computer skills- Google Suites and Microsoft Office
- Working in an office setting - individually and collaboratively
Education Required
High School Diploma or GED
Additional Information
This is NOT a Data Entry position. No long fingernails. Possible Overtime on various weeks. Attendance is required and will be monitored.
We are looking for 10 people to start the week of 3 / 4 and we will start in person interviews as soon as possible
Error Resolution Specialist
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