Technical Support Analyst
Position Responsibilities and Essential Functions :
Qualifications and Requirements :
3-4 years of user support or implementation experience within a technical support organization or field service organization
Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferred
Excellent customer service skills via phone and in person
Proven ability to lead by example and affect a positive change among peers
An entry level of understanding in at least one of the following key product disciplines is Preferred :
Experience with Voice / IP, PBX, or other telephony system
Understanding of WAN connectivity concepts (analog, DDS, T1, ISDN, Frame Relay, MPLS etc...).
Understanding of LAN connectivity hardware and concepts to include router and switching technologies OSPF, EIGRP, BGP.
Preferred Attributes and Qualifications :
Associate Degree or commensurate experience
3-4 year of technical support experience with client contact
Knowledge of PC hardware and software and mobile devices (Smartphones / iPads)
Experience using a ticketing System such as Clarify, Remedy, or Footprints
Knowledge of Unix / Linux / SQL
Cisco certifications (CCENT, CCNA, etc) a plus but not mandatory
Internal Mobility Criteria
Given the level of training and time required to ensure proficiency in this role, employees will be expected to remain in role for a minimum of 24 months before any internal movement, outside of Customer Care, will be approved.
Any employee below this threshold will require approval by Sr. Director or above.
Compensation Range : $30.00 to $35.00
CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location.
The total compensation package for this position may also include annual performance bonus, benefits and / or other applicable incentive compensation plans.
We offer Medical, dental, and vision benefits in addition to :
Paid Time Off (PTO)
401K Matching Program
Tuition Reimbursement
APS Technical Support Analyst
Career Opportunities: APS Technical Support Analyst (15534)Requisition ID 15534 - Posted - 4Front Engineered Solutions, Inc - BSI IB NA Sales Group - USA: Wisconsin (Mequon) - Engineering & Science - Posting Country (1) - Yes - Associate - Travel Required: 0%-10% Job Description Print PreviewWe are...
Remote-Technical Support Analyst
Our great client has an immediate opening for a remote IT Help Desk Support Analyst. Technicians in this role provide technical support in a contact center. Candidates will take an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000...
Technical Support Analyst
The Technical Support Technician will handle an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff. MS Office, Windows, Customer Service, Troubleshooting, Help Desk Support, Active Directory, Troubleshooting, Office...
Technical Support Analyst
Experience in a call or technical assistance center supporting networks, IP Telephony, or PBX systems is preferred. ...
Technical Support Analyst- 4318
MS Office, Windows, customer service, Troubleshooting, Help desk support, Active directory, Helpdesk troubleshooting, Office 365, Servicenow, zendesk, Windows 10, Phone support, Service desk, Help desk, event viewer, Task Manager, Technical support, zoom, Call center, Support. Technicians in this ro...
Data Science Analyst II
ERR_DATA_EXPECTED:"(expected {0})",ERR_DATA_FORMAT:"{0} is invalid {1}",ERR_DATA_OUT_OF_RANGE:"{0} out of range ({1} - {2})",ERR_DATA_REQUIRED:"{0} is required {1}",ERR_DATA_TOO_LONG:"{0} is too long ({1} characters exceeds the maximum of {2})",JOBREQ_RTE_FIELD_KEY:"Field Key",JOBREQ_RTE_FIELD_LABEL...
Business Data Analyst
If you are ready to take on an exciting challenge and contribute to driving operational excellence through data-driven insights, we invite you to apply for the Operations Analyst position at FCA Packaging. We are dedicated to leveraging data and analytics to drive continuous improvement and strategi...
Technical Sales Support Specialist
Collaborate with team members across different functions, including order management and subscription services, providing cross-functional support as needed. Exceptional ability to handle and resolve customer issues efficiently, knowing when and how to escalate to technical teams. ...
Level 2 Technical Support Specialist
At least 2+ years’ experience in an IT support role as Level II Technical Support. This Level II Technical Support role will have you mid-ladder on the escalation scale for your team, so a love of mentoring and a bit of patience will lead your clan to success. ManagePoint was established in 2003 as ...
IT Support Specialist
Ability to follow directions with a strong attention to detail Team player with the ability to build long term relationships. Self-starter with the ability to function with minimal to no daily supervision. The IT End Point Imaging Technician will setup and configure new or used IT end points in our ...