Technical Support Analyst
Description :
We have a job opening for a Technical Support Technician in Franklin, WI. Technicians in this role will provide technical support in a contact center, including troubleshooting remote hardware, custom and commercial software, and connectivity issues.
Support will be provided via phone and chat interactions using remote access software. The role will involve supporting Windows 10 / 11, Office 365, laptops, desktops, printers, mobile devices, and various in-house, commercial, and mobile applications.
The Technical Support Technician will handle an average of 25 interactions as the single point of contact for technical issues, requests, and questions for over 20,000 supported staff.
Success will be measured by Key Performance Indicators including schedule adherence, first contact resolution, quality, and customer service.
Candidates should expect to spend nearly 100% of their day handling customer interactions during assigned shifts.
Requirements include advanced knowledge in computer and mobile device hardware and software troubleshooting, as well as proficiency in using software support tools.
Strong customer service skills are also essential, both verbally and in writing.
Skills :
MS Office, Windows, Customer Service, Troubleshooting, Help Desk Support, Active Directory, Troubleshooting, Office 365, ServiceNow, Phone Support, Event Viewer, Task Manager, Technical Support
About TEKsystems :
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity.
We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia.
As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.
That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
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