Digital Product Manager (Hybrid)

Digital Product Manager - Scottsdale, AZ (Hybrid)

Who are we looking for?

Choice Hotels, one of the world’s largest lodging franchisors, has an exciting new opportunity as our Digital Product Manager to join our Digital Commerce team.

In this pivotal role, you will take the lead in defining and launching an expanding set of guest-facing capabilities for our desktop, mobile web, and app experiences.

As an integral role within a dedicated agile scrum team, the Digital Product manager will partner closely with UX research, design, engineering, and other teams across the company to plan and deliver a set of Guest-facing planning, shopping, and booking features that streamline the travel experience.

Your ability to effectively collaborate, generate an understanding and empathy with guests, and fluency with digital guest experiences will unlock new capabilities that both delight our Guests and grow our business.

Your Responsibilities

You will pull insights and inspiration from both the travel industry and other industries that have leveraged mobile and web technology to help reduce friction for customers

You will use an agile, customer-centric product management mindset and hands-on experience working directly with software development teams to bring these new experiences to market.

You will bring your expertise in digital loyalty experiences, Adobe Experience Manager (AEM), consumer apps, insights on the current and future needs of the customer, and a passion for championing these perspectives across all departments in the organization.

You will leverage our usability and testing resources to ensure we our building out the optimal experience for our Guests and achieving measurable results and support the measurement of business performance against key indicators and targets to ensure success against key metrics.

You’ll work with our finance organization on business cases and financial modeling, and partner closely with brand teams and other teams across the organization to develop Go to Market plans with our franchisees.

Your Contribution

Product Management / Agile Product Ownership

Manage portfolio of app-based products / projects to ensure success in accordance with strategic enterprise-wide objectives.

Drive product development by actively participating in the agile software development process, representing the business and the voice of the customer in daily standups, sprint planning sessions, reviews, and retrospectives.

Distill product strategies and corporate objectives into product concepts, user stories, and prioritized product backlogs for our suite of mobile products.

Collaborate closely with user experience designers to create experiences that meet the needs of users and our business goals.

Strategy Development

Provide business decision support for the development of the broader digital and guest strategies, and analysis of specific related opportunities.

Help develop the long-term strategy and roadmap for Guest-facing digital experiences at Choice Hotels International.

Provide regular and on-demand analysis of Choice Hotels’ digital data to support the development of the department’s strategy.

Conduct regular environmental analysis, including an assessment of competitive sites and industry / consumer trends.

Performance Monitoring

Support the measurement of departmental performance against key indicators and targets to ensure success and visibility into actionable opportunities.

Provide regular and on-demand analysis of data to support both ongoing business management and initiative decision support.

Regularly report out findings and recommendation to select internal stakeholders.

Build and maintain mobile reporting scorecards creating visualization of mobile KPI’s for presentation to senior management

Your Experience, Skills & Competencies

3 to 5 years' experience as a digital product manager, product owner, business analyst, or similar role within an ecommerce organization.

Demonstrated experience in building out app-based guest service or e-commerce features, ideally in the travel, transportation, or hospitality sector.

Solid understanding of how to evaluate and measure the success of digital products.

High collaboration with the engineering team, will need to walk the talk. Must have a solid understanding of web technologies.

Experience with Agile / SCRUM methodologies and associated tools (Rally, Jira, Confluence).

Must be able to manage multiple high priority efforts while maintaining a sense of urgency.

Able to make decisions in the face of ambiguity, and knows when to analyze further. Can instinctively balance speed and the need to support decisions with data.

High degree of both business and technical acumen and curiosity.

Bachelor’s degree or equivalent experience.

Your Team

This is an individual contributor role that will report to the Senior Director, Product Management. You will have 6 peer teammate(s) and collaborate with cross functional departments on a regular basis.

Your Work Location

As our Digital Product Manager, you will be based in our beautiful, state-of-the-art technology hub in Scottsdale, Arizona.

Right now, our associates are working in a hybrid environment, between three to four days per week in the office and working virtually the remaining days.

We provide flexibility and encourage ongoing communication with your leadership to establish expectations about your unique needs.

About Choice

Choice Hotels International, Inc. (NYSE : CHH) is one of the largest lodging franchisors in the world. With more than 7,100 hotels, representing over 600,000 rooms, in nearly 40 countries and territories as of September 30, 2021, the Choice® family of hotel brands provide business and leisure travelers with a range of high-quality lodging options from limited service to full-service hotels in the upscale, midscale, extended-stay and economy segments.

The award-winning Choice Privileges® loyalty program offers members benefits ranging from everyday rewards to exceptional experiences.

At our worldwide corporate headquarters in Rockville, Maryland, and technology center in Scottsdale, Arizona, and through our associates around the globe, we keep Choice hotels thriving by serving as a champion for our franchisees and providing cutting-edge technology.

This role is not eligible for sponsorship*

Ability to model Choice’s Cultural Values : Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity.