Client Care Coordinator

Be Our Next Client Care Coordinator in West Indianapolis, IN!

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Are you a highly motivated, compassionate professional with a sales-driven mindset and a deep commitment to high-quality senior care? Klipsch Senior Care, LLC.
d/b.a.
Home Instead Indianapolis, IN, is looking for a dynamic Client Care Coordinator to join our mission-focused team.

In this pivotal role, you will be the primary link between our services and the seniors we serve.
You will use a consultative sales approach to assess needs, develop tailored service plans, and ensure exceptional client satisfaction and retention across the Indianapolis, Indiana area.
Your success will directly drive our goal of 12.5% year-over-year hours of care growth!

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Core Responsibilities: Quality Care & Business Growth

Your primary mission is to ensure every client receives the perfect level of care while effectively communicating the value of our services to potential clients.

• Service Acquisition & Sales: Prioritize and immediately address all service inquiries.
  Conduct thorough, empathetic care consultations to understand client needs, effectively communicate our value, and convert inquiries into new clients.

• Client Care Coordination: Develop and continuously evaluate customized service plans.
  Conduct client/Care Professional introductions and manage ongoing communication and follow-up.

• Quality Assurance (QA): Maintain high standards of quality by planning and executing a schedule that ensures each client receives at least one quality assurance visit per month/quarter.
  Use these visits to recognize and pursue opportunities to modify or increase service hours.

• Relationship Management: Work with clients, families, and team members to resolve issues and ensure all clients are receiving the services they need.

• Core Values: Embody our core values—Empathy, Caring, Respect, Love, and Integrity—in every interaction to live our vision of "Making lives better: every day, every interaction."

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What We're Looking For (Requirements)

We seek a detail-oriented, persuasive, and service-focused individual ready to make a significant impact.

• Experience: High school graduation or equivalent is required.
  One year of related business experience, or a combination of education and work experience, is preferred.

• Sales Mindset: Demonstrated sales-driven mindset with a focus on achieving targets and contributing to business growth.

• Communication & Interpersonal Skills: Excellent oral and written communication skills.
  Must demonstrate effective interpersonal skills, sound judgment, and good decision-making.

• Organizational Skills: Ability to organize and prioritize daily, monthly, and yearly work to maintain regular attendance at the office.

• Travel & Availability: Must possess a valid driver’s license and be able to work evenings or weekends as required (including potential after-hours phone coverage or assisting clients in their homes).

• Technical Proficiency: Must have computer skills and be proficient in client care systems, Word, and Excel.

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Why Join Home Instead West Indianapolis, IN?

You will join a caring and professional team dedicated to making a positive difference in the lives of seniors in the Indianapolis area.
This role offers the opportunity to use your organizational and sales talents in a rewarding field, becoming a trusted resource in the community.
You'll work closely with the franchise owner, colleagues, and Care Professionals, building strong working relationships based on discretion, integrity, and fair-mindedness.

Ready to use your passion for people and drive for growth to become our next Client Care Coordinator?