Veterinary Client Service Representative

Description

Your Pet’s Wellness (Bucktown) -Veterinary Client Service Representative

Chicago, IL

Part-time-less than 30 hours / week

Availability :   flexible

Weekdays from 8a-3p or 12 : 00p-5 : 15p

and Saturdays (3 out of 4 is required) from 8 : 30a-3 : 15p

Compensation : $17.50-19 / hr dependent on experience

The Veterinary Receptionist is a highly motivated person who loves animals and wants to work closely with them and their owners. They are responsible for providing high quality customer service and support to clients of a veterinary practice. They will assist clients with appointments, billing inquiries, as well as handling client concerns and complaints in a professional manner.

Why work for Your Pet's Wellness?

We are a progressive small animal practice, with a patient-centered philosophy. We offer a wide variety of services including preventative care, surgery, and dentistry. We offer an emotionally intelligent work environment and have a fun and friendly staff. We value each one of our employees and their individual goals and strive to maintain a drama-free work environment.

Responsibilities include, but are not limited to :

• Respond to customer inquiries via phone, email, and in person
• Schedule appointments
• Assist with the check in and check out process and verify patient information for appointments and procedures
• Maintain patient records and client information
• Process payments and handle billing inquiries
• Maintain a clean and organized environment
• Create reports and reminders for patients
• Prepares health certificates, immunization certificates, lab reports, and euthanasia certificates

Requirements :

Must have previous veterinary medicine experience, preferably as a Veterinary Receptionist / CSR

High school diploma or equivalent

Strong communication and interpersonal skills

Ability to multitask and work well under pressure

Basic computer proficiency

Knowledge of veterinary terminology and procedures

Ability to lift up to 50 pounds, squatting, reach, and walking throughout the day

Outstanding team skills

Benefits :

401k match

Pet care discounts

Perks at Work

Paid Bereavement