Job Summary
The Shift Leader will be responsible for assisting in the oversight of gym operations to ensure an exceptional Judgement Free member experience.
Essential Duties and Responsibilities
- Assist in maintaining a welcoming atmosphere for all members, prospective members and guests and ensuring staff follows superior customer service guidelines.
- Assist with Staff Management and provide backup support to Assistant Manager and Club Manager as needed.
- Member service oversight - Ensuring staff is providing a superior customer experience at all times.
- Assist in resolving or escalating to Manager any employee issues or concerns.
- Involved in all front desk related activities including :
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate all member requests, issues and questions.
- Assist in overseeing cleanliness and maintenance of facility.
- Minimum 20 hour work week
- Backup support for any employee who is absent.
Qualifications / Requirements
- Superior customer service skills, preferably in the fitness industry.
- Prior experience working as a Member Service Representative at Planet Fitness.
- Solid supervisory, diplomacy and listening skills.
- Basic computer proficiency (Microsoft Suite).
- Hard working, enthusiastic and energetic!
- Strong problem resolution skills.
- Current CPR Certification required.
- High school diploma / GED equivalent required.
- Must be 18 year of age or older.
Physical Demands
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50 lbs.
- Will occasionally encounter toxic chemicals during shift.
More Benefits
- Eligible For : Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Shift Leader Bonus
- FREE Black Card membership after 30 days of employment
- Full-Time eligible for 50% Company paid benefits after 90 days of employment
- Medical
- Dental
- Vision
- Paid Personal Time (after 6 months)
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees.
Each franchisee is responsible for ensuring compliance with local, state and federal law.
Shift Leader | Soho Manhattan
Our Shift Leaders are influential team leaders but do not manage other employees. Along with supporting your General Manager to lead these important company initiatives, you will regularly meet with the Senior Leadership team to voice feedback, improvements and overall be hands on in the success of ...
Shift Leader
Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Shift Leader Bonus. Continual standing and walking during shift. Continual talking in person or on the phone during shift. Will occasionally encounter toxic chemicals during shift. ...
Shift Leader
As a Shift Leader, you will support in the running of the store – leading the team, giving great customer service and delivering the very best standards of coffee and food. Via our incentive ‘Nero 90’, our Baristas and Shift Leaders also have the opportunity to receive an additional 15p per hour, if...
Retail Team Leader - Andover-Night Shift-£30,000 p/a
As a Retail Team Leader you will take accountability for managing teams of up to 60 stock counters, delivering the end to end stock taking service while on our client's sites. We require flexible availability, as the shift lengths may vary and you will be travelling to a different client site each d...
Shift Leader
The Shift Leader is responsible for supporting the Restaurant Manager and the Assistant Manager such that the overall operation of the restaurant adheres to Dunkin Brands and Company standards. It is important that the Shift Leader ensures the team consistently delivers a great guest experience thro...
Shift Leader
Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Shift Leader Bonus. Continual standing and walking during shift. Continual talking in person or on the phone during shift. Will occasionally encounter toxic chemicals during shift. ...
EVS Team Leader (2nd Shift) - Environmental Service Specialist III
The Department of Public Health/Tewksbury State Hospital is currently seeking a motivated EVS Team Leader to work for the Environmental Services Department. EVS Team Leaders actively participate in the cleaning of the main healthcare facility and campus support programs. Please note: This is a full-...
Shift Leader
We are looking for a Shift Leader!. Our Shift Leaders are like the cream cheese on the bagel. What’s a day in the life of a Shift Leader?. Our Shift Leaders collaborate directly with the General Manager to help motivate the team to deliver a great guest experience. ...
Dunkin' Shift Leader
We seek influential leaders to help drive our day-to-day operations while providing the best overall guest experience in our restaurants. ...
Shift Leader - Boston Logan Int'l Airport Terminal C
Should the Shift Leader or Manager fail to pass the certification requirements after two attempts, he or she will be not be qualified to continue to perform in a Shift Leader or Management capacity-. The Shift Leader leads and behaves according to Potbelly values. They will lead a shift by managing ...