Position Purpose
The Student Account Specialist supports the Student Financial Services by efficiently processing student account transactions, refunds, clerical tasks, reconciliations and by providing comprehensive customer service. Essential Duties Summary
- Performs clerical duties such as opening mail, filing and routing forms to the appropriate staff members.
- Reconciles student health insurance waivers and billing.
- Reconciles student payment plans and updates Banner. Monitors holds.
- Disburses financial aid according to federal and institutional policies. Processes payments.
- Coordinates and process student refunds.
- Coordinates and sends communication for deposits, insurance, graduation holds and other deadlines.
- Provides day-to-day student support, troubleshooting concerns and determining appropriate resolutions. Researches and responds to concerns expediently.
- Assists students and families with Student Financial Services questions accurately and effectively by phone, email and in person.
Makes outreach calls for payment and account issues.
Required Qualifications
- Associate’s degree in Business / Accounting or relevant area.
- 1-3 years experience in student accounts, accounting or banking
- Experience with Banner or other similar ERP system preferred
- Excellent customer service
- Strong working Microsoft Excel experience
- Ability to multitask in busy office environment
- Ability to stay calm under pressure Preferred Qualifications EEO Statement
New England College prohibits discrimination on the basis of race, color, creed or religion, national origin, sex, sexual orientation, age, marital status, pregnancy, veteran’s status or disability in regard to treatment, access to or employment in its programs and activities, in accordance with federal and state laws and regulations.
In compliance with the Americans with Disabilities Act (ADA), individuals with disabilities needing accommodation should contact the ADA Compliance Officer.
New England College is committed to providing equal opportunity in all conditions of employment and creating a welcoming and supportive environment that celebrates diversity.
If an imbalance is found to exist, the College will make good faith efforts to recruit, hire and promote persons underrepresented in the workplace.
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