Customer Service Manager - LAS

Signature Aviation is a market leading global aviation services provider with over 220 locations and 6,000 employees worldwide.

Eligible team members enjoy a wide array of benefits including health and welfare options, generous 401k match, paid time off, tuition assistance, and limitless opportunities for training and development.

Customer Service Managers lead customer service teams engaged in handling service requests and problem resolution for customers, crew, and passengers of general aviation aircraft.

Essential Duties and Responsibilities :

• Directly supervise and coordinate the activities of the Customer Service Representatives engaged in providing a variety of service requests and problem resolution.
• Recommend resolution to customer problems and / or complaints.
• Meet, greet and assist customers with hotel reservations, ground transportation, catering and other services for arriving and departing aircraft.
• Monitor performance of Customer Service Representatives to ensure technical accuracy, demeanor and adherence to Company policies and procedures.
• Perform personnel actions such as interviewing, hiring, scheduling, training, appraising performance, rewarding and disciplining employees;

addresses complaints and resolves problems.

• Processing sales transactions, fuel tickets, meter sheets.
• Update vehicle inventory and Total FBO to reflect daily activity
• Coordinate service requests with other departments.
• Review, audit, oversee, and compile work statistics for accounting and reporting purposes

Supervisor Responsibilities :

Manage Customer Service Representatives

Minimum Education and / or Experience :

• Bachelor’s degree or equivalent experience
• Four years or more years of related experience

Additional knowledge and skills :

• General knowledge of business management, marketing, accounting and computer applications. Excellent communication, interpersonal and organizational skills.
• Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Must possess a valid state driver’s license.
• Regularly stand and walk, use hands to finger, handle or feel; reach with hands and arms; and talk or hear.
• Occasionally required to climb or balance, stoop, kneel, crouch or crawl.
• Occasionally may lift and / or move up to 40 pounds.
• Read, write, and fluently speak and understand the English language.
• Read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Interpret a variety of instructions furnished in written, oral, diagram or schedule form.
• Write routine reports, business correspondence and procedure manuals.
• Effectively communicate with other managers, subordinates, clients, customers and the general public.
• Add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions and decimals.

Qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status.