Help Desk II
Job# : 2026409
Job Description : Help Desk II 2026409
Help Desk II 2026409
Location : Cambridge, MA (Onsite)
Job Overview : The Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoots and resolves basic issues through established processes, and ensures timely and high-quality service.
Primary job Responsibilities :
- Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and efficient solutions.
- Offer technical support for AV equipment and meetings, both in-person and virtual settings.
- Image and deploy new user setups for computers and desks, managing inventory and software of IT assets, including asset auditing.
Primary job Requirements :
- Bachelor’s degree or 2-4 years of experience in a related field
- Proficient understanding of computer network concepts, troubleshooting network and systems issues.
- Extensive experience in supporting mobile devices such as iPhones, iPads, and Androids using Mobile Device Managers (MDM).
- Proficiency in Active Directory operations, including user management and access control.
- Microsoft Certifications are a plus
Help Desk II
The Help Desk Support Specialist II will provide technical assistance to end-users, troubleshoots and resolves basic issues through established processes, and ensures timely and high-quality service. Address and resolve escalated helpdesk requests from managed service providers, ensuring timely and ...
Mid-Level Help Desk Technician - Security Clearance Required
Mid-Level Help Desk Technician. Mid-Level Help Desk Technician. Help Desk service support and fulfills incoming Service Requests (SRs) either via in-person, email, or a ServiceNow ticketing system supporting the issue, service, recovery, and accountability of customer user systems and assets. Build ...
Desktop Support Technician
This position is sitting at our Solutions Cafe (walk up Service Desk support) to assist with laptop hardware issues, software issues, network connectivity and laptop not booting type issues. Candidate should have windows 10/11 troubleshooting support experience; Apple Mac OS experience is a plus. ...
Help Desk Specialist
We are looking for a skilled End User Support Specialist to provide Level 1. Troubleshoot and resolve hardware and software problems, including desktops, laptops, and mobile devices. ...
NMC_000222 - Help Desk / Desktop Support Technician
Break-fix support for Laptop, desktop, tablets and associated hardware peripherals. Provide IT support for on-site or off-site events and meetings including site setup, coordination with venue IT/AV contacts and stand-by support. Hands-on experience with imaging and configuring laptops and desktops....
Help Desk Support Specialist
Our client, based in Boston, is looking to fill a Helpdesk Support Specialist role on a contract basis. Analyze, design, develop and maintain software applications to support payments. ...
Desktop Support Specialist
Desktop Analyst| Boston | $75,000 | Law & Professional Services. You will be the go-to person for any office desktop issues. ...
Technical Support Specialist
The Technical Support Specialist's role is to ensure proper computer operation so that end users can accomplish business tasks. The Technical Support Specialist is responsible for the configuration, installation, and upgrading of all new computer equipment and will perform basic phone troubleshootin...
Desktop Support Technician I
It provides Managed Workplace Services including IT solutions and hardware, integration and support services and has partnerships within the technology space such as HP, IBM, Cisco, Dell, Apple, Inc, Jamf Pro, AirWatch. It delivers experience-enhancing solutions that power today's digital workplace,...
Desktop Support Technician
Desktop Support TechnicianBedford, MAOnsiteContract$22. Our client is looking for a Desktop Support Technician for a 3-month contract in Bedford, MA 01730. Contract Duration: 3 monthsRequired Skills & Experience1-2 years of related desktop and/or deskside support experienceSolid experience and under...