Hospital Procedure Scheduler

Job Type Full-time Description

GAP is the longest established gastroenterology practice in the Piedmont Triad area. This independent, physician-owned GI practice is looking for a Hospital Procedure Scheduler in our GI Clinic .

GAP evaluates new patients, performs consultations and conducts follow-up visits for chronic gastrointestinal conditions.

Our offices draw and assess labs, administer injections and monitor medication therapies. We offer on-site infusion services and our clinical staff assist with a variety of in-office procedures.

When appropriate, GAP schedules appointments for outpatient screening, diagnostic and / or treatment procedures. Our endoscopy centers are physician-owned outpatient ambulatory surgical centers which specialize in colon cancer screening and prevention as well as a number of other procedures including endoscopy, Interstim Bowel Control Therapy and Orbera gastric balloon weight loss therapy.

Excellent benefits package including a no cost health insurance option, dental, vision, life, long-term and short-term insurance coverage and a robust 401k / profit sharing plan;

voluntary benefits including voluntary life and medical bridge plans. Paid time off, paid holidays and a friendly environment where work / life balance is a priority.

Exceptional providers and well-trained staff on board. Looking for another strong team member!

The Hospital Procedure Scheduler is responsible for scheduling patients for procedure appointments that require a hospital setting.

Advises patients of surgical and financial preoperative requirements. May also coordinate and schedule appointments for procedures in the ambulatory surgical setting.

Requirements

• Schedules hospital procedure appointments for patients either by phone when they call in or in person after an office visit.
• Coordinate and schedule hospital procedures and follow-up appointments as designated by physicians according to established policies and procedures.
• Interact with patients, physicians and other staff within the clinic and at outside facilities providing accurate, timely and responsive information.
• Answer and screen telephone calls in a courteous manner, and record messages for physician and other personnel.
• Obtain accurate information from patients and ensure all registration forms are complete.
• Provide information to patients regarding unpaid balances prior to procedure or surgery.
• Coordinate processes and timing as required to meet physician and facility requirements.
• Obtain authorization for procedure from patient’s insurance company.
• Provide patient with generic preoperative information sheets and advise patients of preoperative surgical and financial requirements.
• Uses computerized system to match provider availability with patient’s preferences in terms of date and time.
• Maintains scheduling system so records are accurate and complete and can be used to analyze patient / staffing patterns.

Skills / Qualifications : One year of medical appointment scheduling experience required. Previous experience with scheduling procedure or surgical appointments strongly preferred.

Experience with EPIC preferred. Bilingual preferred.