Client Engagement Manager : : Mountain View, CA (Onsite)

Job Title : Client Engagement Manager

Location : Mountain View, CA (Onsite)

FTE Only

Salary : Negotiate and share

Experience : 15+ Years

We are seeking a Client Engagement Manager . This role combines delivery ownership, client engagement, and growth leadership , requiring deep experience in telecom / ISP domains, OSS / BSS, and large-scale network deployments . The leader will ensure delivery excellence, manage portfolio, and act as a trusted advisor to leadership.

Key Responsibilities

• Own the strategic delivery relationship , infrastructure, OSS / BSS, and operations.
• Provide governance and oversight of delivery portfolio , ensuring operational stability and cost efficiency.
• Act as the primary interface client executives for delivery reviews, escalations, and roadmap alignment.
• Partner with account and sales leadership to identify expansion opportunities and drive portfolio growth.
• Guide teams in deploying fibre infrastructure, backbone expansion, OSS / BSS modernization, and automation frameworks .
• Ensure service quality, compliance, and SLA adherence across deployments and operations.
• Mentor senior managers and build leadership capability in delivery teams.

Qualifications