DATA ANALYST/SPECIALIST

Job Description

Responsibilities

National Call Center (a UHS company)

One of the nation’s largest and most respected providers of hospital and health-care services, Universal Health Services, Inc.

has built an impressive record of achievement and performance. Growing steadily since its inception into an esteemed Fortune corporation, our annual revenues were $.

4 billion in 9. In 0, UHS was again recognized as one of the World’s Most Admired Companies by Fortune; in 9, ranked # on the Fortune ;

and in 7, listed # in Forbes inaugural ranking of America’s Top Public Companies. Headquartered in King of Prussia, PA, UHS has more than , employees and through its subsidiaries operates acute care hospitals, behavioral health facilities, outpatient facilities and ambulatory care access points, an insurance offering, a physician network and various related services located in U.

S. states, Washington, D.C., Puerto Rico and the United Kingdom.

Position Summary :

This position provides support to the SUD National Call Center to effectively manage internal reporting processes and manage the call quality review system.

This position is responsible for the gathering and distributing reports on a daily and monthly basis. This data collection includes aggregating call volume metrics, call center agent metrics and census reports for the FRN / UHS free standing SUD Facilities, daily and rolling up monthly.

This position is responsible to perform quality call reviews for assigned locations and will independently score calls measuring quality metrics on call center agents using a systemic random process.

The over call quality metrics will be presented to National Call Center leadership monthly through a dashboard for corporate reporting.

This position will also review any complaints / concerns that arise from callers or facilities supported by the SUD National Call Center.

This opportunity provides the following :

UHS offers a challenging and rewarding work environment

Growth and development opportunities within UHS and its subsidiaries

Competitive Compensation

Excellent Medical, Dental, Vision and Prescription Drug Plan.

k plan with company match

Stock purchase discount

Generous Paid Time Off

Essential Job Duties :

Manages the call quality review systems which includes the review of daily, weekly, monthly, and yearly call center reports.

Uses appropriate methods to filter, score, analyze data and communicating appropriately with the goal of improving overall quality and performance.

• Gathers and provides managers with appropriate scorecard results and collaborate on ideas for improvement to reduce variances.
• Collaborates with supervisor to prioritize business, information, and reporting needs necessary for projects and admission center functions.
• Reviews any complaints / concerns that arise from callers or facilities supported by the SUD National Call Center and provides recommendations where applicable.
• Communicates regularly with sales managers to understand on metrics details and report errors and / or gaps in admissions documents.
• Collaborate with individual facility management for reporting needs.
• Prepares and presents on monthly calls appropriate quality reports to the leadership team. Collaborates with the team on ideas for improvement.
• Performs other duties as assigned / required by this position.

Qualifications

Education :

Associate degree, Required

Knowledge :

• 1-3 years of experience required
• Advanced Microsoft Office Suite
• Excellent verbal and written communication
• Strong analytical skills
• Strong attention to detail
30+ days ago