Health Champion

Description

What are We About

At Patina, we believe everyone should have the opportunity to live their best lives and age with dignity. That’s why we’re reinventing primary care with an approach that’s purpose-built for adults 65+ and their families.

Our care model is centered around the needs of the individual, and available right where they live, with comprehensive and convenient in-home and virtual care options.

We enable our world-class team of clinicians and care team members with human-centered technology and tools, so they can spend more time doing what they do best : building trusted relationships and delivering great care.

Working at Patina is special. We respect each other, seek out and welcome others’ perspectives, and push ourselves to grow and innovate so that we can deliver exceptional experiences to those we serve.

We balance humility with confidence, and we’re looking for change-makers who bring the heart and audacity to help us profoundly improve the healthcare and aging experience for Americans 65+.

Our Health Champions play a crucial role in helping our patients get the care they deserve by developing a deep relationship with all of our patients and their loved ones.

You will do so by ensuring patients receive timely and appropriate care based on the values, preferences, and goals of each unique individual patient.

Each Health Champion works as part of a multidisciplinary primary care team passionate about caring for older adults. The goal of the Health Champion is to help patients and their loved ones navigate the complex healthcare system by providing person-centric, age-friendly care while working with them to meet their goals.

What Makes You Uniquely Suited to Work at Patina

You are ready to make a real difference in the lives of adults 65+ and their loved ones . You are a deeply compassionate and curious relationship builder, empathetic listener, and creative problem solver with great instincts for working with adults 65+.

You are resilient to change and in navigating difficult care matters with your patients, highly organized, and able to manage multiple priorities in a fast paced environment.

Patina Health Champions enjoy being the point person to the patients and families they serve to help them stay healthy and get the care they want and deserve.

You thrive in a true team-based environment. You are excited to work alongside a dedicated care team supporting patients and will collaborate to deliver great care to patients and their loved ones with Primary Care Practitioners, Registered Nurses, Patient Services Coordinators, and a Behavioral Health Specialist.

We will deliver care together by building trust, providing effective written and verbal communication, enabling each other, ensuring our patients’ voice is heard, and meeting the care needs of those we serve.

What You'll Do

Serve as the primary point person to build trusting relationships with patients and their loved ones to support every step of their care journey and aging experience.

From welcoming them to Patina and learning what matters most to them, to being their key contact through phone, video, and chat for ongoing care needs, and proactively engaging them on preventative care opportunities, you’ll play an integral role in the healthcare and aging experience of your patients.

• On a regular basis you’ll assist patients and their families in meeting their goals through activities such as :
• Welcoming new patients to Patina and understanding what matters most to them
• Identify and motivate patients to achieve their health and aging goals
• Help patients to prepare for their medical appointments
• Act as the patient and loved one’s primary point of contact and take on legwork to support them in navigating their healthcare journey
• Respond to questions, promptly escalate clinical concerns, and provide the first line of problem solving support
• Conduct proactive outreach to help identify and address potential gaps in care
• Assess and improve patients’ motivation for achieving their care goals
• Find and connect with community resources to help overcome barriers, and advocate for our patients in obtaining solutions to barriers such as lack of transportation, language barriers, and mistrust of the healthcare system
• Provide patients with information and resources related to their health benefits, including cost of care, community / local resources, and in-network options for care
• On a regular basis you’ll be part of helping the medical practice operate smoothly through activities like :
• Schedule patient visits with our Primary Care Providers (PCPs).
• Document activities in the electronic medical record (EMR) and Patina’s Care Team application as appropriate.
• Participate in interdisciplinary care team meetings, providing regular updates on patient progress, barriers, and changes in status.
• Give and receive feedback to help us continuously learn and improve and strengthen our care model.

What is Required

• An empathetic and compassionate individual with a passion for delivering exceptional patient care through a team-based care model.
• Experience delivering world-class healthcare as a medical assistant, case manager, social worker, nurse, care navigator, or other direct-care roles.
• Sound critical thinking and independent judgment skills.
• Strong collaborator with proven ability to effectively communicate in writing and verbally within a team.
• Willingness to tackle any problem, large or small, to help the patient and the team succeed.
• Demonstrated resilience and an ability to remain focused and calm during challenging situations.
• Ability to learn and utilize motivational interviewing and behavior change techniques.
• Demonstrated experience navigating modern healthcare technology platforms seamlessly while providing an exceptional patient experience.

Ability to use different technical modalities interchangeably (eg. computer, tablet, phone) and strong learning agility for new technologies, including our care team and patient tech platforms, as well as corporate tools (e.

g., Google Suite and Slack).

• Enthusiasm about being part of a growing company with the ability to deal with ambiguity and flex within their role accordingly.
• A desire to be challenged, thirst to consistently learn, and ability to balance multiple priorities in a rapidly evolving startup environment.

What Would be Great to Have :

• Experience working in a fast-paced and swiftly growing start-up environment.
• Experience in primary care, geriatrics, or complex patient needs.

Location :

Hybrid with three (3) days working from our office in Bala Cynwyd, Pa and two (2) days working remotely.

What Patina Offers

• Be a part of a mission driven, culture obsessed, highly talented, and fast growing crew who is set out to profoundly improve healthcare and the aging experience for adults 65+.
• Ability to work from home two (2) days per week.
• Medical, Dental & Vision Insurance.
• Competitive Paid Time Off (PTO).
• 8 Company Holidays and 2 Floating Holidays.
• 12-week paid parental leave and up to 5 days of Caregiver leave.
• 401(k) Plan.
• Competitive compensation package.
• Ability to work in an environment where you can learn, grow, achieve financial wellness, and change the world.

At Patina, our salary bands are determined by the role and career level. The range displayed on each role posting reflects the minimum and maximum target salary (total cash compensation) for the position across all locations.

Within the band, individual pay is determined based on skills, experience, capabilities, work location, required licensure and certifications.

Furthermore, based on our compensation philosophy, which is grounded in hiring mission-driven and talented crew members and paying competitively while ensuring pay isn’t their sole determinant for joining or staying at Patina, we generally target the middle of the range for our total cash compensation package.

The total cash compensation band for this position is $55,000 - $70,000.

Talk with your recruiter to learn more about our compensation philosophy, compensation framework and practices, as well as our comprehensive total rewards offering.

Patina is an equal opportunity employer and values diversity. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

At Patina, we're building mission driven, culture obsessed, talented crew! As a start-up, we are a lean and growing team who operates with speed and a high degree of ownership and impact on company outcomes.

We’re looking for change-makers who bring the heart and audacity to help us profoundly improve the healthcare and aging experience for older Americans.

Our mission is to profoundly improve the healthcare and aging experience by reinventing primary care for people 65 and up.

We do that right in the comfort and security of home, with convenient in-person and virtual visit options.

Our technology-enabled care team takes the time to know and build trusted relationships with the people we serve delivering personalized, coordinated care for a range of medical, behavioral health, social care and logistical needs.

We hope you’ll join us in our mission!