We are looking to hire a detail-oriented, computer-savvy individual for a health insurance customer service position. The ideal candidate will need to be a quick learner, professional on the phone, and have a positive attitude.
In this role, you will interact directly with our customers to answer questions, solve problems, provide education, enroll, and renew policies and maintain our companys reputation for high-quality service.
You will need to be open to grow and learn quickly.
An insurance license will be required for this position, therefore successfully passing a background check will be a condition of employment.
On-the-job training for your role is also included.
You will have weekends and evenings off, benefits including health insurance, a company-matching retirement plan, paid vacation, company parties, birthday happy hours, and more!
We are a fun and friendly team at Get Benefits, and the environment in our office is fun, laid-back, and dedicated. We provide lunch on Wednesdays and take a break on Fridays for our team meeting, which includes company updates, jokes, a bagel and watching a sitcom.
You might even find yourself in the middle of a Nerf battle!
Benefits
Annual Base Salary Based on Experience
Paid Time Off (PTO)
Health Insurance
Life Insurance
Vision Insurance
Dental Insurance
Hands on Training
Mon-Fri Schedule
Evenings Off
Retirement Plan
Career Growth Opportunities
Responsibilities
- Promptly respond to all customer questions
- Process policy enrollment and renewals
- Utilize company policies and procedures to document important information and record notes of all customer contact in company database
- Suggest insurance solutions to meet the customers specific needs
- Follow company procedures for helping with customer inquiries and policies
- Follow communication guidelines and policies
- Foster and maintain relationships with customers
- Go the extra mile to assist coworkers
Requirement
- Hold or be able to obtain a California Department of Insurance Life and Health Insurance License.
- Have Insurance experience.
- Medicare Insurance knowledge is a plus.
- 3 or more year(s) of experience in customer service
- High school diploma or equivalent
- Excellent written and verbal communication skills
- Detail oriented, well organized and ability to prioritize work
- Positive and service-oriented attitude
- Comfortable with Microsoft Windows and Microsoft Office Programs
- Excellent phone disposition
- Ability to work with minimal direction
- Spanish speaking a plus but not a requirement
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