Job Title : Virtual Administrative Assistant / Customer Service Location : Remote Job Description : As a Virtual Administrative Assistant / Customer Service , you will be an integral part of our team, providing administrative support to various departments within our travel company.
Your role will involve handling a variety of tasks related to office management, customer service, and travel coordination, contributing to the efficient operation of our business and the satisfaction of our clients.
Key Responsibilities : Travel Coordination : Assist with the coordination of travel arrangements for clients, including booking flights, accommodations, transportation, and activities.
Liaise with travel suppliers, such as airlines, hotels, and tour operators, to secure reservations and manage bookings effectively.
Provide clients with travel-related information, including visa requirements, travel restrictions, and destination recommendations.
Administrative Support : Manage calendars, schedule appointments, and coordinate meetings for team members. Prepare and distribute documents, reports, and presentations, ensuring accuracy and professionalism.
Handle administrative tasks such as filing, scanning, and data entry to maintain organized records and documentation. Customer Relationship Management : Assist in maintaining client databases and contact lists, updating information as needed.
Respond to client inquiries and requests promptly, providing exceptional customer service and support. Collaborate with the sales and customer service teams to ensure seamless communication and coordination with clients.
Assistance with Special Projects : Support the planning and execution of special events, promotions, or marketing campaigns as directed.
Collaborate with team members on various projects and initiatives, offering administrative assistance and logistical support as required.
Benefits : Competitive pay and opportunities for career advancement within the travel industry. Comprehensive benefits package, including health insurance, retirement savings plan, and travel discounts.
Exciting travel perks and opportunities to explore new destinations. Supportive and inclusive work environment with a focus on professional development and growth.
Flexible work arrangements, including the possibility of remote work options. Qualifications : High school diploma or equivalent;
additional education or certification in travel and tourism, hospitality, or office administration is a plus. Previous experience in administrative roles, preferably within the travel industry or a customer service-oriented environment.
Proficiency in Microsoft Office suite (Word, Excel, Outlook) and familiarity with travel reservation systems or booking platforms.
Excellent communication skills, both verbal and written, with a strong emphasis on customer service. Exceptional organizational abilities and attention to detail, with the ability to multitask and prioritize tasks effectively.
Passion for travel and a genuine interest in providing exceptional experiences for clients. Ability to work collaboratively in a team environment and adapt to changing priorities and deadlines. Powered by JazzHR
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