Assistant Operations Manager - Final Mile

Operations Support Specialist

At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world.

This position is responsible for supporting the Operations Manager in the overall execution and performance of the operation for a specific location, including staffing, customer relations, performance, and direction of the overall operation.

Essential Duties and Responsibilities :

• Demonstrate ongoing effort toward developing a solid understanding of the business scope under the NXTPoint Logistics.
• Work towards obtaining and maintaining certifications in the core business spectrum.
• Assist in the recruitment and development of staff and Independent Contractors.
• Ensure that practices, policies, and procedures are enforced and consistently implemented.
• Schedule and participate in negotiations with Vendors, Contractors, and Service Providers to secure best value / service standards are met.
• Assist in development of the plan of annualized equipment, vehicle, and staffing needs for budgetary establishment purposes.
• Active involvement in learning and reviewing P&L performance ensuring decisions and practices coincide with budgetary goals.
• Actively review key performance measurements and ensure process improvement strategies are identified and incorporated.
• Keep the Operations Manager well informed of all matters relating to performance, personnel issues, business opportunities, etc.
• Conduct monthly meetings and training sessions designed to inform and improve upon performance of staff members and Independent Contractors.
• Provide for the protection, maintenance, safety, security, and custody of company assets, assuring careful and diligent use thereof.
• Monitor staff and Independent Contractors performance expanding, modifying and / or abandoning strategies and / or tactics as necessary, and make recommendations to the Operations Manager based on conclusions reached.
• Establishing effective communication and relationships with customers to ensure performance measurements and goals are understood and achieved, and that new business opportunities are capitalized upon.
• Implement and enforce company policies, standards, and procedures. Promote and espouse the company mission statement.
• Develop, recommend, and help manage annual operation budget, by working actively in the budget process with the Operations Manager.
• Drive initiatives that contribute to long-term excellence.
• Responsible for compliance with Local, Federal, and State legislation pertaining to personnel, equipment, vehicle and building matters.
• Coordinates, resolves, and responds to issues as they pertain to the operation's performance.
• Monitor Quality Control Scores and address with Independent Contractors.
• Design and implement Quality Control Scores Incentives Program with the Operations Manager.
• Assist in organizing and maintaining Independent Contractor files
• Assist in organizing and maintaining Independent Contractor equipment files
• Assist in maintaining Independent Contractor's required licensing
• Assist in any other area of operations that may need assistance
• Other duties and tasks as assigned.

Education and Experience :

High School Diploma, GED, or equivalent required. Four (4) year college degree in Business, Supply Chain Logistics, or related field preferred. Minimum of two (2) years' experience in the transportation, logistics, or related industry required. Experience working in a dispatch role strongly preferred. Valid state driver's license required.

Knowledge, Skills, and Abilities :

Intermediate working knowledge of Microsoft Excel, Outlook, Word, and other MS Office products. Ability to work in a team environment and demonstrate flexibility and patience. Excellent organization, communication, and problem-solving skills. Ability to multi-task and manage time effectively. Ability to sufficiently read, speak, and write English in order to understand and give directions, and to complete paperwork accurately. Ability to operate a variety of standard office equipment as dictated by the duties of the job and perform data entry and typing functions.

Physical Demands and Working Conditions :

Work is primarily performed in a climate-controlled environment. Requires sitting, walking, and standing. Work performed requires the use of hands to control or feel objects and will utilize repetitive movements when entering data. Requires the use of clear speech communicated to others and understanding the speech of another person. Requires the ability to see details of objects within close range.

The Suddath Companies is a multifaceted group of companies that specialize in worldwide corporate employee relocations, household moving, warehouse and logistics management and specialized transportation services.

The Suddath Companies provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.