Database Administrator-CRM

SC-IT Technical Applications New Bedford, MA Information Systems Pay Grade : SCI21 Full-time, Day shift, 8 : 00am - 4 : 30pm Req # 72197

Work for One of the World's Best Hospitals!

For Five Consecutive Years, Newsweek named Southcoast Health among the World's Best Hospitals (Charlton Memorial, St. Luke's, and Tobey).

In addition, since 2018 Southcoast Health was voted by readers as South Coast Media Group's Best Place to Work. Why? Because we have some of the most talented people in the world!

We are searching for a Database Administrator- CRM to be responsible for the technical administration, support, data management, and direction of the CRM environment.

Additional duties include :

• Ensure the security and integrity of databases and report writing solutions including any integrations with the core CRM platform.
• Implement data models, database designs, and queries in platform.
• Perform scheduled audits for database quality, access validation, and overall health.
• Monitor IS customer support system for assigned tasks and functions.
• Perform a variety of database related tasks including data updates, maintenance, and management.
• Participate in the research, recommendation, development and implementation of all database and report writing solutions.
• Develop and maintain effective partnerships with CRM stakeholders to ensure optimal use of technology and design solutions that support strategic direction.
• Establish and communicate best practices and standards for using CRM and monitor the usage.
• Collaborate with technical teams and vendors to provide requirements and guidance for solutions to be implemented in the CRM environment.
• Provide functional or technical supervision over other employees in same or closely related classifications, where scope of supervisory responsibility is limited to direction, guidance, explanation, etc.
• Hours : Full Time - 40 hours
• Shift : Day shift; 8 : 00am-4 : 30pm
• Location : St. Luke's Hospital - New Bedford, MA

Education and / or Experience Requirements :

• Bachelor's degree in related field preferred.
• Minimum of 5 years technical experience with CRM data and applications (ie : Microsoft Dynamics, SalesForce, Raisers Edge).
• Experience in report writing, database administration, SQL query building, data analysis and database design.
• Demonstrate skills with frontend data management, form building, report building, system integration other technologies, backend data maintenance, and data output, delivery, and extracts.
• Must be a self-starter who can work independently or part of a larger team and has very strong organizational, task management, and prioritization skills.
• Understanding of Philanthropy, Marketing and Strategic Communication principles, strategies and objectives.
• Has the ability to work in high volume environment with tight deadlines and is comfortable with decision-making.
• Must be able to communicate information effectively to others both verbally and in writing. Must be able to communicate technical information clearly and effectively to a variety of audiences.
• Basic mathematical skills including addition, subtraction, multiplication, and division. Bookkeeping or Accounting experience is a plus along with database administration.
• Higher level of mathematical and logic skills related to the technical field.
• In accepting employment with Southcoast, you understand that you are required to be fully vaccinated against seasonal Influenza and the COVID 19 virus or to be exempt from the requirement for medical or personal reasons by signing a statement certifying you are choosing to be exempt from vaccination once hired.

Southcoast Health is a community healthcare system with multiple access points, offering an integrated continuum of health services throughout Southeastern Massachusetts and Rhode Island.

By uniting a single purpose and building an integrated system of services and resources, we have become one of the largest and fastest-growing health systems in Massachusetts.

Together We Are More.

• With more than 7,500 employees, Southcoast Health is the largest employer in Southeastern Mass., and the 18th largest employer in the Commonwealth, according to the Boston Business Journal.
• We strive for a culture of health and well-being that recognizes, respects, and celebrates the rich diversity of one another and the communities we serve.

We are committed to providing our employees in Massachusetts and Rhode Island with optimal benefits that promote a healthy work / life balance and add value to our employees' lives.

• Generous Earned Time Off Package
• Health, Dental and Vision Insurance*
• Tuition Assistance
• Short Term and Long-Term Disability Insurance*
• Life & AD&D insurance*
• Flexible Spending Accounts*
• 403B Retirement Plan with match
• HealthQuest Wellness Program
• Employee Assistance Program
• Employee Discount Program
• Career Development Opportunities
• Diversity, Equity and Inclusion Council
• Available to regular status employees who are scheduled to work a minimum of 24 hours.

Available to regular status employees who are scheduled to work a minimum of 20 hours.

Are you ready to make a difference in your community? Join us to be More than medicine!

Southcoast Health is an Equal Opportunity Employer