Manager, Sales Compensation - Operations

Job Description

POSITION OVERVIEW

Reporting to the Senior Manager of Sales Compensation, the Manager of Sales Compensation Operations will be responsible for identifying inefficiencies, analyzing workflows, and implementing solutions to improve the sales compensation operational performance.

The manager will drive universal administrative programs that result in an effective and efficient sales compensation team.

This role requires a strategic thinker with strong analytical capabilities, excellent project management skills, and the ability to collaborate effectively with cross-functional teams.

RESPONSIBILITIES

• Support the Sales Compensation team in their mission to provide best-in-class sales compensation plan administration.
• Lead the development and implementation of process optimization strategies to drive efficiency, reduce costs, and enhance overall performance with the areas of participant, payment, and policy management.
• Identify and prioritize areas for improvement by conducting thorough analyses of existing processes, workflows, and systems.
• Collaborate with key stakeholders to gather input, gain buy-in, and develop solutions that align with business objectives.
• Design and implement process improvement initiatives, including workflow redesign, automation, standardization, and elimination of non-value-added activities.
• Provide guidance, support, and training to employees involved in process improvement initiatives, ensuring understanding and adoption of new processes and tools.
• Partner with IT and other relevant teams to leverage technology and digital solutions to streamline processes and enhance efficiency.
• Conduct regular reviews and assessments of optimized processes to ensure sustainability and continued improvement over time.
• Develop universal seller training for tools and systems, such as Xactly and Zoho Desk.
• Own the new hire experience for sellers as it relates to sales compensation, including Xactly new user setup, training, and other related support.
• Function as a change agent within the organization, driving a culture of continuous improvement and fostering a mindset of innovation and efficiency.

QUALIFICATIONS

• BS / BA degree or equivalent experience.
• 5-7+ years of experience in sales compensation management and process improvement, preferably in a complex organizational environment.
• Strong analytical and critical thinking skills, with the ability to analyze data, identify patterns, and develop actionable insights.
• Excellent project management skills, with a record of successfully leading cross-functional initiatives from conception to implementation.
• Strong interpersonal and communication skills, with the ability to collaborate effectively with stakeholders at all levels of the organization.
• Ability to drive change and influence others in a positive and collaborative manner.
• Aptitude to document, train, and monitor adoption of new and improved processes.
• Challenges the status quo - always looking for ways to improve process or design effectiveness.
• Advanced Microsoft Office skills including use of PowerPoint and Excel.
• Working knowledge of Xactly is a plus.
16 days ago