Service Market Leader

Service Market Leader

Leslie's pool supplies is the "World's Largest Retailer of Swimming Pool Supplies." With over 1,000 retail stores in 39 states plus Pro, Service, E-Commerce, Production, and Distribution divisions, there are many career opportunities at Leslie's. With over 60 years of providing the best-in-class products and solutions to our customers, there is nothing that we value more than the development and growth of our team. We strive to create a positive and fun atmosphere where our team members feel valued and are enthusiastic about the contributions they make to the success of Leslie's.

Job Overview : As a Service Market Leader at Leslie's Pools, you'll be responsible for driving growth, profitability, and operational excellence across your assigned service market. You'll lead, develop, and motivate a team of Service Technicians to achieve financial targets, deliver outstanding customer experiences, and maintain a safe, compliant work environment. This role requires a strong leader who can balance strategic planning with hands-on execution, supporting operations, optimizing performance, and implementing initiatives that enhance efficiency, customer satisfaction, and market presence. You'll play a key role in fostering a high-performance culture that reflects Leslie's commitment to quality, teamwork, and service excellence.

Responsibilities :

• Develop and mentor Service Technicians, ensuring alignment with company objectives through recruitment, coaching, training, career pathing, and retention.
• Provide strong leadership while fostering a culture of accountability, innovation, and high performance.
• Build and lead a high-performing team that exemplifies Leslie's mission, vision, and values.
• Support and execute long-term strategic plans to drive business growth, profitability, and market share.
• Support P&L responsibilities, including EBITDA performance, by driving sales, improving gross margins, and managing expenses.
• Ensure disciplined financial management, including budgeting, forecasting, and financial analysis.
• Oversee the efficient and effective management of day-to-day operations across the market.
• Monitor and evaluate service performance to ensure alignment with company goals, customer service standards, and service objectives.
• Oversee compliance with all service, inventory, and operational standards, including safety and regulatory requirements.
• Drive sales initiatives by guiding the Service team in implementing and supporting effective strategies.
• Enhance Leslie's market position and brand image through proactive leadership and strategic initiatives.
• Ensure compliance with federal, state, and local regulations across the market.
• Support asset protection efforts and ensure adherence to company policies.
• Monitor and support market recruiting, selection, and placement processes to ensure optimal staffing levels and quality hires.
• Drive talent programs, ensuring consistency and compliance with company policies.
• Ensure the health and safety of all team members by fostering a safe and compliant work environment.
• Support training and development initiatives, including annual training programs.
• Execute additional tasks or projects as assigned by the Sr. Director or Corporate Office.

Leslie's provides a robust benefits package, including :

Leslie's recognizes a critical component to our continued success is our people. Leslie's is committed to developing and fostering a culture of diversity and inclusion within our company and the communities we serve. A key aspect of building a great team is valuing ideas from many viewpoints, which is why we place a priority on identifying and hiring talented individuals from all backgrounds and perspectives.