Sr Manager, Scheduling Operations

Job Overview :

Lexia Learning is seeking a strategic and experienced Senior Manager, Scheduling Operations to lead and oversee the efficient planning and execution of scheduling activities across our extensive portfolio of professional learning programs.

In this key position, the Sr Manager, Scheduling Operations will manage a team responsible for scheduling professional learning in collaboration with the success management team, ensuring budget, utilization, and scheduling efficiencies.

The team will be responsible for scheduling over 40,000 events in a calendar year, ensuring seamless coordination and delivery of professional learning events.

The ideal candidate will possess sound leadership skills, excellent organizational and communication skills, and a commitment to long-term operational excellence in support of internal and external customers.

Location : Remote, USA

Job Responsibilities :

• Develop and implement strategic initiatives to optimize scheduling processes, streamline workflows, and improve operational efficiency, ensuring the successful execution of organizational goals.
• Provide leadership, strategic direction, guidance, and mentorship to Associate Managers, empowering them to effectively lead their teams and achieve scheduling objectives while fostering a culture of excellence, accountability, and continuous improvement.
• Oversee the end-to-end scheduling operations, including calendar management, resource allocation, stakeholder collaboration, and quality assurance, to ensure the successful delivery of professional learning programs.
• Collaborate with internal teams Success Management and PL Facilitation teams to gather scheduling requirements, communicate scheduling details, and coordinate logistical support for events, ensuring alignment with organizational goals and priorities.
• Lead day-to-day operations of event scheduling, including ongoing process review and improvement.
• Communicate ongoing scheduling and utilization metrics to leaders.
• Provide guidance, support, and mentorship to team members to enhance their skills and performance.
• Maintain and monitor scheduling processes to optimize the coordination of professional learning events.
• Strategically allocate resources to support the successful execution of professional learning events, maximizing efficiency and minimizing costs.
• Maintain accurate records of scheduling activities, generate reports on scheduling metrics and performance indicators, and provide regular updates to key stakeholders, enabling data-driven decision-making and continuous improvement.
• Utilize data analytics to evaluate the effectiveness of scheduling processes and identify opportunities for improvement.

Develop and implement strategic initiatives to optimize scheduling processes, streamline workflows, and improve operational efficiency.

• Identify potential improvements to our scheduling process by operationalizing additional functionality within our existing scheduling tool in collaboration with the salesforce team.
• Identify potential risks and challenges related to scheduling operations, develop mitigation strategies, and implement contingency plans to minimize disruptions and ensure the successful execution of professional learning events.
• Foster a culture of continuous learning and professional development within the scheduling team, providing training, support, and opportunities for growth.
• Keep informed about emerging trends, best practices, and innovations in scheduling management, and incorporate relevant insights into program design and implementation.

Job Requirements :

• Bachelor’s degree in education, business, or a related field.
• At least 5 years of experience in scheduling management, event coordination, or a related role.
• At least 3 years experience in a supervisory role, with demonstrated ability to lead and develop teams.
• Certification in project management or event planning is preferred.
• Ability to design, implement, and manage complex processes to support customers
• Experience with collaborative teaming to complete projects / initiatives
• Proficiency using various web and software applications
• Expertise in MS Excel and Salesforce is required.

Core Competencies :

• Provencommunication and interpersonal skills, with the ability to build relationships and collaborate effectively with diverse stakeholders.
• Unwavering commitment to excellence and the company mission
• Exceptional organization and management skills
• Excellent interpersonal skills and a collaborative management style
• A demonstrated commitment to high professional ethical standards and a diverse workplace
• Excels at operating in a fast-paced environment
• Collaborative work style and commitment to get the job done.
• Detail-oriented, task-committed, and tenacious
• Excellent interpersonal skills, and sensibility to build rapport with coworkers, authors, consultants, and customers.
• Flexibility with changes in direction and the ability to overcome the challenges that accompany change.
• Ability to view issues from multiple perspectives and problem-solve.
• Ability to effectively communicate verbally and in writing.

An Equal Opportunity Employer