Customer Support Specialist-NIGHT SHIFT
Must Haves :
- 1+ year of recent relative experience working in a call center for a large enterprise reputable company
- Excellent phone presence is a must! This team is the white glove customer service team for Amazon
- Strong typing and computer skills. Must be able to type and talk on the phone simultaneously.
- Must be a quick learner and able to work a heavy amount of OT and throughout the holidays
Job Description :
On a daily basis, you will be a part of a team called Driver Support Services, supporting this client's direct internal carrier's and drivers and providing day to day support for any disruptions the carrier may face going from point A to point B.
This is a heavy phone support role and you could be taking anywhere from 60-100 inbound calls per day. In addition to supporting and helping produce solutions, you will also be filling out work orders on a daily basis for mechanical issues for these vehicles.
We are looking for candidates with excellent communication, customer service skills, candidates who are comfortable with high call volume and working in a fast paced environment, and candidates who are quick learners.
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