IT Analyst

Job Title : IT Analyst

Primary Location : Los Angeles, CA (On-Site)

Position Type : Direct Hire

Overview

TalentFish is casting a line for an IT Analyst ! This is a first-level IT role responsible for providing technology solutions and support to customers, ensuring smooth daily IT operations, supporting meeting / event technologies, and participating in IT projects and initiatives. The IT Analyst also contributes to advancing organizational effectiveness and exceptional service delivery.

What You'll Do

• Serve as a technical resource to customers for timely assistance, escalations, and high-quality support.
• Facilitate and support meeting technology events and tools (video conferences, presentations, client meetings, special events).
• Collaborate with firm-wide departments to schedule and execute meetings and events.
• Answer first-level support calls / emails and provide on-site end-user support.
• Install and maintain computer software standards per departmental requirements.
• Escalate and resolve software / hardware issues across IT teams.
• Maintain office computers and printers for operational availability.
• Update and manage the firm's asset management system.
• Use call tracking tools to log, update, escalate, and close tickets with complete lifecycle documentation.
• Practice call ownership by keeping customers informed until resolution.
• Participate in IT initiatives, projects, and deployments; promote training and user adoption.
• Support mobile device technologies and remote access tools (Citrix, VPN).
• Coordinate responses to planned service events and critical outages.
• Foster and enforce data security best practices in line with firm policies.
• Work beyond scheduled hours as necessary; light travel may be required.

What You Bring

Microsoft Operating Systems (installation / configuration).

Associate's or Bachelor's degree preferred (or equivalent work experience).

Compensation Information

The expected salary range for this position is $72,000-$90,000 per year depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance, 401(k), and paid time off. TalentFish is committed to pay transparency and equal opportunity. The salary range provided is in compliance with applicable state and federal regulations.

This role requires authorization to work in the U.S. without current or future visa sponsorship.

All offers are contingent upon the completion of a background check, which may include but is not limited to : reference checks, education verification, employment verification, drug testing, criminal records checks, and any required certifications or compliance requirements based on the end client's background check policies and applicable laws.

TalentFish is an employee-owned company pioneering a new realm in talent acquisition. We are redefining IT staffing by evolving AI, video screening, and our unique platform. TalentFish focuses on providing the best employee, consultant, and client experience possible.

At TalentFish we are an Equal Opportunity Employer; we embrace and encourage diversity!